Senior Navigator

Senior Navigator/Dependency and Recovery

Location:

Cleveland Business Centre, Watson Street, Middlesbrough TS21 2RQ

Working Hours:

Monday to Friday 37 hours per week
Contract Type:
Permanent
Salary: £31,030-£41,980

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

An exciting opportunity has arisen to join a dynamic and impactful partnership within the Probation Dependency and Recovery Service, led by Ingeus. This service is designed to support male service users (18+) on community orders and post-release licences, delivering tailored interventions that address individual dependency and recovery needs as part of the Community Probation system.

As a Senior Recovery Navigator, you will play a pivotal role in delivering high-quality casework and targeted interventions, ensuring a responsive, resilient, and flexible approach to supporting service users in their recovery journey.

You will act as the key professional link between the service and the National Probation Service (NPS) Responsible Officer, building strong, collaborative relationships to effectively support service users in achieving sustainable recovery outcomes.

In addition to your direct casework responsibilities, you will provide line management, guidance, and support to Recovery Navigators within Waythrough, ensuring consistent delivery standards, professional development, and high-quality service provision across the team.

Duties include;

* Support the delivery and ongoing development of Waythrough’s D&R services, contributing to effective service management within a specialist recovery-focused area.

* Work directly with individuals accessing Waythrough services, supporting people with a wide range of substance use needs and varying levels of complexity.

* Lead, mentor and develop staff and volunteers within the D&R service, supporting their growth through recruitment, induction, training, performance management, supervision and absence processes.

* Use data, feedback and service insights to identify improvements and enhance outcomes for individuals accessing recovery support.

* Deliver Waythrough’s D&R provision across Probation settings and other community or co-located environments, ensuring services meet local and regional needs.

* Effectively manage and de-escalate challenging or high-risk behaviours, supporting individuals to regulate emotions while maintaining a safe environment for all.

* Build and maintain strong partnerships with Probation staff and other stakeholders to coordinate joined-up case management.

* Manage a caseload of individuals within the D&R service, working proactively from referral through to engagement, support planning and ongoing review.

* Support Service Manager to develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.

* Maintain operational relationships with local Probation staff to manage casework requirements.

What you'll need to succeed in the role;

* NVQ Level 3 in Health & Social Care (or above or equivalent)

* Relevant professional qualification e.g. addiction studies, counselling, social work, therapeutic qualification.(desirable)

* Ability to build rapport with Service Users and to communicate effectively verbally and in writing.

* Understanding of and ability to implement interventions, including brief…