M&E Night Guest Services Assistant

About us

Part of London + Regional Hotels,
The Lensbury Resort
is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

Working independently during night shifts, the role supports the smooth running of events by maintaining high standards of cleanliness, presentation, and functionality across conference rooms, storerooms, and associated areas.

• Free meal per shift and free hot and cold drinks from staff restaurant
• Use of some of our leisure facilities, including gym & swimming pool
• Free access to Hospitality Rewards - an online benefits portal offering lots of discounts
• Free access to our EAP (Employee Assistance Programme), providing 24/7 personal support service for you AND your family
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Recognition Scheme and Awards
• Regular Staff Socials

• Prepare and clean meeting rooms, including tables, floors, windows, and equipment; ensure cables and bins are tidy.
• Set up flip charts, pens, pads; check clocks, blinds, lights, and Wi-Fi notices.
• Provide water and glasses; maintain coffee stations; assist with lunch service; clean and restock as needed.
• Wash and store crockery and utensils; clean dishwashers, surfaces, and floors; empty bins.
• Keep storerooms organised, restocked, and secure.

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Strong attention to detail
• Good organisational and time management skills
• Ability to follow checklists and instructions accurately
• Comfortable with physical tasks and manual handling
• Understanding of cleaning rooms and setup procedures
• Ability to work independently during the night shift
• Familiarity with AV equipment and room setups