Project Manager Intern; Linehaul Management; Summer

Middlesex

Intern

A116927B

• Carrier Management & Performance Support
  - Support tracking and analysis of carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency
• Assist in preparing carrier performance reviews, issue summaries, and follow-up action trackers
• Help identify recurring carrier issues by analyzing operational data and frontline feedback
• Support carrier onboarding, readiness reviews, and documentation of operational playbooks
• SOP Design & Operational Standardization
  - Assist in documenting and maintaining SOPs for linehaul dispatch, execution, escalation, and exception management
• Support workflow standardization across shifts, lanes, and facilities to reduce execution variability
• Help ensure SOPs are clear, practical, and easy for frontline teams to follow
• Partner with operations teams to collect feedback on SOP rollout, training, and adoption
• Frontline Feedback & System Improvements
  - Gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify operational pain points
• Summarize operational issues and translate them into clear process, tooling, or system improvement requests
• Support product, engineering, and analytics partners by preparing requirement summaries, issue trackers, and pilot feedback
• Assist in validating new features or process changes through pilot programs and user feedback collection
• Cross-Functional Collaboration
  - Work with operations, product, engineering, planning, yard, and warehouse partners to support network improvement initiatives
• Participate in cross-functional meetings and help track action items, timelines, and success metrics
• Support the team in preparing business reviews, project updates, and operational performance summaries
• Continuous Improvement & Network Health
  - Monitor middle-mile and linehaul performance metrics to identify trends, exceptions, and improvement opportunities
• Support initiatives focused on improving on-time performance, reducing dwell time, minimizing service failures, and improving dispatcher efficiency
• Assist with peak readiness, surge planning, and network change management preparation

• Currently pursuing a Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, Data Analytics, Industrial Engineering, or a related field
• Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management
• Strong analytical skills and attention to detail
• Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data
• Strong communication skills and ability to work with cross-functional teams
• Self-motivated, fast learner, and comfortable working in a fast-paced environment

• Previous internship, project, or coursework experience in logistics, supply chain, operations, consulting, or data analytics
• Familiarity with dashboards or BI tools such as Tableau, Power BI, Looker, or similar platforms
• Basic SQL or data analytics skills
• Familiarity with transportation management systems, routing tools, or logistics optimization concepts
• Interest in modern e-commerce platforms and fulfillment operations

The hourly rate range for this position in the selected city is $23.75- $23.75.

• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing…