Retail Associate Manager MIDDLESEX | Union Ave

Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Retail Associate Manager (RAM)

RAMs work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus.

What you’ll do

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.
• Assist Retail Store Manager with daily operations and coaching.

Become proficient in the use of digital tools

• How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network.
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first class customer experience.

The Ideal Candidate Will Bring

• Leadership.
• Competitive drive and demonstrates the confidence to succeed in a fast‑paced sales environment.
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
• Being effective with operational, financial and performance management.
• Amazing communication skills, to your team and customers.
• Prior wireless sales experience.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health Benefits for Full Time Employees

What “must haves” do you need?

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

Apply Now:

Inquiries:

Seniority level:
Entry level

Employment type:

Full‑time Job function:
Sales and Business Development#J-18808-Ljbffr