Service Coordinator

Service Co-ordinator

* c £30,000 per annum (Salary Negotiable Depending on experience)

* Day time role (flexible hours)

* Great team culture

* Well Established company

As Service Co-ordinator you will coordinate customer enquiries, engineer schedules, and parts to ensure the smooth delivery of service, maintenance, and commissioning of our equipment.

The Job

* Manage day-to-day service enquiries, ensuring timely and accurate responses

* Deliver a professional and efficient service to customers, maintaining strong attention to detail

* Act as a key contact for customers and service contracts

* Prepare quotations, sales orders, service contracts, and invoices

* Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available

* Identify and organise spare parts (e.g. filters, fans, electrical components) using internal systems

* Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery

* Raise and manage purchase orders for subcontractors and suppliers

* Arrange packaging and courier dispatch for parts and equipment

* Follow up with customers after installations/commissioning to promote service offerings

* Gather feedback from customers and engineers and report key actions

* Maintain accurate records within the Clik Service Management System

* Support the Service Delivery Manager with general coordination and admin tasks

About you

Essential:

* Strong organisation and coordination skills

* Excellent communication and customer focus

* High attention to detail and accuracy

* Ability to manage multiple priorities

* Good working knowledge of Microsoft Office

Desirable:

* Experience in engineering, manufacturing, or service environments

* Familiarity with service/ERP systems (e.g. Clik)

* Ability to interpret parts lists or technical information

If interested to find out more please reach out to James @ TRF