Customer Experience Representative

To form part of the on site Customer Service Support Team based at the Middleton Plant.

Reporting to: Customer Service Team Leader

Hours per week: 37.50 hours per week with a 30 minute unpaid lunch break

Working Hours: 8.00am – 16.00pm (flexible) with Hybrid Working – working a minimum of 3 days in the office

M+A Matting is the largest manufacturer of rubber-backed floor mats in the world. For quite a long time, we’ve been a symbol of quality and customer service. We’re the driving force in the matting business, developing the next generation of mats designed to provide superior safety, cleanliness, and comfort to workers and customers around the world. Whether you need entrance mats, logo mats, anti-fatigue or specialty matting, M+A Matting has you covered.

• Maintains and updates general customer data and pricing in the operating system.
• Manages and enters orders daily.
• Resolves any customer problems or complaints in a timely manner.
• Manages intercompany orders (communication with sister companies about orders)
• Works closely together with Production, Sales, Accounting and Shipping departments.

• Excellent interpersonal skills
• Highly organized and disciplined
• Ability to work in a very fast paced multi-cultural environment.
• Strong client-facing and communication skills
• Excellent knowledge of Microsoft Office Products.
• Hands on mentality
• Excellent work ethic and strong sense of urgency.
• Excellent problem-solving skills.
• Excellent written and verbal skills in English. German, French, Spanish or any other language, is an added advantage.
• Bachelor’s degree preferred but not essential.