Customer Service Administrator

Customer Service Administrator

Location:

Middleton

Contract:

Temporary, Initial 3-Month Contract

Start Date:

5th October
Pay Rate: £12.76 per hour

Hours:

Monday to Friday, 9:00am - 5:30pm

About the Role

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton.

This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate.

You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey.

Key Responsibilities

Providing excellent customer service via inbound and outbound communication channels
Managing customer enquiries and administrative requests efficiently and professionally
Supporting the wider team with day-to-day administrative duties
Working towards individual and team KPI targets
Ensuring customer issues are resolved accurately and within agreed timescales
Prioritising workloads to maintain service levels and team efficiency
Handling customer complaints and escalating issues where appropriate
Maintaining accurate records and updating internal systems
Identifying trends and recurring customer issues to support continuous improvement
Collaborating with colleagues across the department to deliver a positive customer experience
Driving a "right first time" approach to minimise repeat customer contact

About You

Previous experience in a customer service and/or administration role
Excellent communication skills, both written and verbal
Strong organisational and time management skills
Good IT skills and confidence using Microsoft Office applications
Strong attention to detail
Ability to work effectively in a fast-paced environment
Positive, proactive and customer-focused approach
Ability to work both independently and as part of a team

What's on Offer?

Immediate interviews available
Potential for contract extension or permanent opportunities
Friendly and supportive working environment
Valuable experience within a customer-focused organisation
Monday to Friday working pattern with no weekends

If you have strong administration and customer service skills and are available to start on 5th October, we'd love to hear from you. Apply today for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age