Programme Manager

Posted 23 Jul 2026

Number of Roles: 1 | Division:
Facilities |

Location:

Copperworks

Sigma are experts at transforming commercial space. With over 20 years’ experience operating in the fast-paced and dynamic retail sector, Sigma provide a trueend-to-end service; from store construction and consolidation to fixture procurement, projects, and mechanical & electrical installation.

Ranked in thetop 10% of the 2019 Sunday Times International Fast Track 200 awards, we’ve been acknowledged as being one of Britain’s fastest growing private companies.

It’s ourpeople that make us who we are, and we are proud to have some of the most experienced, knowledgeable, passionate, and dedicated individuals within our industry, at every level in our business. Sigma is committed to creating adiverse environment and is proud to be an equal opportunities employer. our business.

The Programme Manager is responsible for leading the operational administration team and overseeing theday-to-day delivery of activity across the Shared User operation. The role focuses on people management, operational performance, project delivery and continuous improvement, ensuring all work is effectively planned, prioritised and completed on time, in full and within agreed budgets.

Working closely with the Account Manager, warehouse teams and key stakeholders, the Programme Manager will ensure operational risks are proactively identified and managed, costs are controlled, and processes are followed consistently. The role is also responsible for utilising operational data and KPIs to drive efficiencies, improve service delivery and maintain high standards of operational performance.

• Lead, coach and develop the operational administration team to achieve business objectives.
• Manage allday-to-day people matters, including attendance, holidays, performance management, development and formal HR processes where required.
• Plan, prioritise and allocate workloads to ensure operational and client requirements are delivered effectively.
• Oversee the successful delivery of operational activity and projects, ensuring service levels and timescales are achieved.
• Monitor project progress, identify risks and implement mitigation plans to protect service,cost and delivery targets.
• Support the delivery of projects within agreed timelines and budgets.
• Monitor operational and project costs, identify potential overspend and take corrective action when required.
• Coordinate activities with warehouse operations to ensure the efficient flow of inbound,storage and outbound processes.
• Maintain stock integrity and effective inventory control practices.
• Monitor warehouse capacity and stock volumes to support operational efficiency and space utilisation.
• Review operational KPIs and performance reporting, identifying trends and opportunities for improvement.
• Ensure operational reporting is completed accurately and within agreed deadlines.
• Develop, maintain and audit operational processes to ensure consistency, compliance and service excellence.
• Promote adherence to procedures and maintain accurate audit trails.
• Investigate operational issues and implement corrective and preventative actions.
• Drive continuous improvement initiatives across people, processes and systems.
• Build and maintain effective relationships with customers, suppliers and internal stakeholders.
• Provide operational updates, performance information, cost analysis and risk reporting to the Account Manager.
• Motivate andengage the team to improve productivity, accountability and service standards.
• Ensure compliance with company policies, health and safety regulations and GDPR requirements.

• Experience with inan operational, warehousing, distribution, stock management or similar environment.
• Previous experience leading, managing and developing teams.
• Experience planning and prioritising workloads within a fast-paced operational setting.
• Understandingofstock control, inventory management and operational processes.
• Experience monitoring budgets, costs and operational performance.
• Experience usingKPIs, reporting and performance data to support decision-making and…