Public Safety Dispatcher

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Job Description - Public Safety Dispatcher I (2500064N)

Public Safety Dispatcher I - (2500064N)

Description

• Receive, review and transmit emergency‑related and law enforcement‑related communications by operating emergency 9-1-1 communication systems, computer systems, telephone networks, and a worldwide police telecommunications system in order to disseminate information on emergencies, answer complaints, and transmit broadcast orders to coordinate the dispatching of public safety personnel. Receive, review and transmit emergency and non‑emergency test calls to ensure proper operation, location information and routing.
• Provide information via communications systems to coordinate the activities of emergency and other public safety personnel who are engaged in responding to critical incidents and major threats to public safety and/or security such as natural disasters, fires, domestic abuse reports, emergency medical situations, psychological commitments, vehicle pursuits, surveillance, searches, safety hazards, etc.
• Respond to requests for information from agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence on subjects such as drug interdiction and terrorist activities, etc.
• Utilize numerous federal, state and municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating and forwarding information to other federal, state, municipal and international law enforcement and emergency response or management agencies, which includes utilizing the Massachusetts Criminal Justice Information System (CJIS). CJIS comprises, but is not limited to, in‑state systems such as the Board of Probation (BOP) files, the Warrant Management Systems (WMS) and the Registry of Motor Vehicles (RMV) files, and national/interstate law enforcement information systems such as the National Crime Information Center (NCIC), Interstate Identification Index (Ill), and the National Law Enforcement Telecommunications Systems (Nlets).
• Assist with coordination and mobilization of rescue, fire and emergency medical services on a regional and statewide basis and participate in coordination of emergency and non‑emergency responses when required.
• Respond to incoming requests for information from other agencies, news media and the general public to provide both law‑enforcement‑oriented and general information about topics such as weather conditions, road conditions and travel directions.
• Provide administrative assistance and maintain records and files of radio transmissions and messages received and/or transmitted via computer, telecommunications and 911 network systems. Perform routine clerical duties such as sorting, organizing, and copying files and reports, and producing copies of call recordings that have been stored on electronic media to fulfill records requests and to assist with record‑keeping for the communications center.
• Operate an emergency TTY/TDD system for the hearing‑impaired public and facilitate operation of a language line system for the non‑English speaking public.
• Testify in court as a material witness relative to work product and related activities when required.

Candidates must pass a pre‑employment screening which includes:
1) Drug screening;
2) A criminal records check based upon fingerprint examination;
3) A background check to include criminal, employment, personal and, if applicable, military service history; and
4) For positions in the Public Safety Dispatcher Series, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and licence/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

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