Community Based Services Associate

Community-Based Services Associate

The Community-Based Services Associate (CBSA) serves as an essential administrative and operational resource for the Center for Key Populations (CKP). The CBSA provides administrative support, facility coordination, fleet management assistance, and operational support to ensure the efficient delivery of Community-Based Services programs. The CBSA serves as the first point of contact for clients, community partners, and visitors at the CKP building located at 631 Main Street, Middletown, CT, ensuring a welcoming, safe, and professional environment.

The position works collaboratively with Community-Based Services staff, Outreach Coordinators, Medical Case Managers, Program Coordinators, and leadership to reduce barriers to care and support access to medical, behavioral health, dental prevention, and social service programs. The CBSA also supports special projects, program operations, and quality improvement initiatives as assigned by management.

Community-Based Services Program Support:

• Provide administrative and operational support to all Center for Key Populations (CKP) programs.
• Monitor the CKP reception area and notify staff when clients, visitors, or community partners arrive.
• Enter HIV Routine Testing data into the CDC Secure Access Management Services (SAMS) Portal accurately and within required reporting timelines.
• Assist with data entry, monitoring, tracking, and documentation to support program reporting and compliance.

Collaboration:

• Work collaboratively with Community-Based Services Outreach Coordinators, Medical Case Managers, Program Coordinators, and other CHC staff.
• Participate in staff meetings, program meetings, organizational meetings, trainings, and community meetings as assigned.
• Support departmental quality improvement initiatives and organizational goals.
• Foster positive working relationships with internal departments and external community partners.

Customer Service:

• Provide exceptional customer service to clients, visitors, and community partners.
• Assist individuals in accessing Community Health Center services and providing information regarding available programs and community resources.
• Maintain professionalism, cultural sensitivity, and confidentiality in all interactions.

Client Engagement:

• Assist with community engagement and client outreach initiatives.
• Support outreach staff in connecting clients to healthcare and supportive services.
• Coordinate referrals to:
• Medical Care
• Ryan White Services
• Behavioral Health
• Dental
• PrEP Services
• HIV/HCV Testing
• Housing Resources
• Food Assistance
• Transportation
• Follow up on referrals as appropriate to promote successful linkage to care.

Facility Operations:

• Assist with the daily operations of the CKP facility.
• Coordinate facility maintenance requests and communicate building concerns to appropriate departments.
• Monitor building safety and report hazards or maintenance issues immediately.
• Maintain office supply inventory and ensure all work areas remain adequately stocked.
• Coordinate routine equipment maintenance and repair requests.
• Serve as the CKP Safety Officer by completing required safety inspections and supporting compliance with organizational safety policies and procedures.

Fleet and Mobile Health Unit Support:

• Assist in coordinating vehicle schedules and fleet operations for Community-Based Services programs, including:
• Community-Based Services Program
• Wherever You Are (WYA) Program
• Ryan White Program
• Farmers Program
• New Horizons Program
• Mobile Health Units
• Responsibilities include:
• Scheduling vehicle use and coordinating transportation needs.
• Monitoring vehicle maintenance schedules and reporting maintenance concerns.
• Maintaining vehicle logs, mileage records, and required documentation.
• Assisting with coordination of Mobile Health Unit operations as assigned.

Community Outreach Events:

• Assist with community outreach events, health fairs, educational programs, and special events.
• Coordinate event logistics, including scheduling and site preparation.
• Assist in securing event locations and confirming community partnerships.
• Prepare outreach materials, educational resources, and event supplies.
• Coordinate transportation, equipment, and event setup.
• Maintain outreach supply inventory and ensure educational materials are readily available.
• Track referrals, follow-up activities, and program performance metrics.
• Maintain community resource directories and program contact lists.

Donations and Inventory Management:

• Maintain inventory of donated items…