Customer Development Specialist; MarketStance

Customer Development Specialist (Market Stance)

Middletown, CT, United States

The Customer Development Specialist drives the successful adoption and expanded utilization of Market Stance products. The Customer Development Specialist will lead customers from the point of onboarding to build an active – and most importantly, proactive – relationship with the Market Stance customer community. You will help customers expand, enrich, and diversify the use cases and community of Market Stance users, helping them recognize the value of one of the most exciting data resources available in the commercial P&C market.

About You and How You Can Excel in this Role

• Lead onboarding sessions for new Market Stance customers, guiding them through platform setup, functionality, and best practices.
• Coordinate and conduct remote and on‑site utilization discovery sessions to assess customer needs, workflows, and opportunities for deeper product adoption.
• Deepen knowledge of each customer’s commercial insurance business, processes, and strategic objectives and track customer use and use cases.
• Identify opportunities to expand or refine the use of Market Stance products and develop and diversify the user community.
• Coordinate subscription renewal discussions with product leadership and account executive.

Training & Enablement

• Develop and deliver training sessions tailored to varying user levels from foundational use to advanced BI techniques.
• Create customer‑ready materials, tutorials, and toolkits, with a particular emphasis on advanced Tableau usage and analytics storytelling.

Customer Support & Advocacy

• Serve as the primary point of contact for all customer inquiries related to Market Stance products, coordinating timely and accurate responses with internal teams.
• Proactively identify specific customer challenges, ensuring feedback is shared with product and development teams.

Content Development & User Community Engagement

• Produce high‑quality materials including FAQs, monthly release notes, presentations for customer forums, and training guides.
• Attending user and industry conferences.

About the Day to Day Responsibilities of the Role

Core Skills & Competencies

• Advanced proficiency in Tableau or another BI tool (Power BI, Qlik), including dashboard creation and user enablement.
• Strong understanding of commercial lines P&C concepts and how customers use analytics or data products in their workflows.
• Ability to lead customer onboarding, product training, and ongoing support in a commercial insurance or analytics environment.
• Proven ability to translate customer needs into actionable product use cases and insights.
• Experience designing and delivering effective training (remote and on‑site) tailored to different skill levels.
• Clear, confident communicator able to explain complex concepts and build strong customer relationships.
• Experience creating customer‑facing materials such as training guides, FAQs, and release notes.
• Strong problem‑solving skills with the ability to diagnose customer issues and elevate when necessary.

Education & Preferred Experience

• MBA preferred; BA/BS plus equivalent experience in insurance, analytics, customer success, or product enablement strongly considered.
• Experience using Market Stance or supporting analytics/BI products used for commercial market analytics preferred.
• Professional insurance designations such as CPCU, AINS, AIDA, or ACSR are preferred.

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

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