Client Service Representative -Primary Care

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co‑workers. We have each other’s back. We ask “How can I help?”

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

Pieper Memorial Veterinary Center | Middletown, CT

Pay: $18.00-$24.00/hour (based on experience)

Schedule: Full-Time

Anticipated

Schedule:

Sunday-Thursday | 8:00am-4:30pm

Days Off: Friday and Saturday

Are you someone who enjoys helping people, staying organized, and creating a welcoming experience for clients and their pets?

Pieper Memorial Veterinary Center is seeking a friendly, organized, and customer-focused Client Service Representative to join our Primary Care team.

As a Client Service Representative, you will be the first impression of our hospital and play a vital role in supporting both our clients and medical team. This position is ideal for someone who enjoys interacting with people, managing multiple priorities, and helping create a positive experience for pets and their families.

Our Client Service Representatives are essential members of the healthcare team, ensuring smooth day-to-day operations while delivering exceptional service and support to every client who walks through our doors.

At Pieper, collaboration is at the heart of everything we do. We are committed to providing exceptional veterinary care while fostering a supportive and team‑oriented workplace where employees can learn, grow, and thrive.

Learn More

About Us:

Meaningful Client Relationships

• Be the first point of contact for clients and their pets
• Create a welcoming and supportive experience for every visit
• Build trusted relationships with clients and become a valuable resource for their pet care needs

Variety in Your Day

• Answer incoming phone calls and assist clients with scheduling and questions
• Schedule and manage patient appointments
• Process prescription refill requests
• Assist clients with preventative care products and pet food purchases
• Support front desk operations including patient check‑in and check‑out
• Maintain accurate client and patient information within hospital systems

Collaborative Team Environment

• Work closely with veterinarians, technicians, assistants, and…