Customer Service Representative​/Final Gift Coordinator

Pieper Memorial Veterinary Center | Middletown, CT

• Pay: $20.00-$24.00/hour (based on experience)
• Schedule:
  
  Part-Time
• Anticipated
  
  Schedule:
  
  Mondays & Thursdays | 7:00am-5:00pm

• Paid Time Off (as applicable)
• Employee Assistance Program
• Continuing Education Opportunities
• Up to 75% Employee Pet Care Discount
• Team Events
• Career Growth Opportunities
• & MORE!

Are you someone who leads with compassion, pays attention to detail, and understands the importance of supporting families during some of the most difficult moments in their pets' lives?

Pieper Memorial Veterinary Center is seeking a compassionate and detail-oriented Customer Service Representative / Final Gift Coordinator to join our team.

This unique role combines exceptional client service with the coordination of final gift and memorial services for beloved pets. The individual in this position serves as an important resource for grieving families, helping ensure every interaction is handled with empathy, professionalism, and respect.

The ideal candidate is organized, compassionate, and comfortable communicating with clients during emotionally sensitive situations while maintaining accuracy and attention to detail.

At Pieper, we understand the human-animal bond and are committed to providing exceptional care and support during every stage of a pet's journey.

Learn More

About Us:

• Provide comfort and support to families during difficult times
• Play an important role in honoring the bond between pets and their families
• Make a lasting impact through compassionate service and communication

• Communicate with clients professionally and compassionately
• Answer phones and assist with client inquiries
• Coordinate final gift and memorial services accurately and respectfully
• Provide updates and information to clients regarding memorial arrangements

• Maintain accurate records and documentation
• Coordinate with internal teams and outside service providers as needed
• Ensure all final gift processes are completed accurately and efficiently

• Previous customer service experience required
• Strong communication and interpersonal skills
• Ability to communicate with empathy and professionalism during emotionally sensitive situations
• Exceptional organizational skills and attention to detail
• Ability to manage multiple responsibilities while maintaining accuracy
• Strong computer and administrative skills
• Ability to work independently and as part of a team
• Commitment to providing exceptional client service

• Veterinary, healthcare, funeral service, or client service experience
• Experience working with grieving clients or families
• Experience with Ezy Vet or similar software platforms
• Administrative or coordination experience
• Passion for helping people and supporting the human-animal bond

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.