Loan Officer Assistant

Posted Thursday, January 8, 2026 at 5:00 AM

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

Reports to an Underwriting Supervisor. Incumbent is responsible for providing support to loan originators by working directly with borrowers with the primary objectives of
1) enabling the loan originators being supported to close more loans; and
2) improving the quality of loan files submitted to underwriting. Support Loan Officers by assisting in the origination process. This includes communicating with borrowers and supporting or guiding them through the process of obtaining a Retail Lending loan (i.e. mortgage, home equity loan, or HELOC). This includes working with borrowers directly (via phone or in‑person), loan originators, and loan support staff to obtain information from borrowers and submit a complete file for underwriting.

Knowledge of AUS, FHA, VA, USDA, and State finance programs required.

• Effectively manage a pipeline of 35 to 40 loans with focus on critical dates and file completeness.
• Responsible for completing loan applications by working with borrowers and loan originators.
• Responsible for ensuring that all loan documentation relative to the submission of an application is complete, accurate, with information received, reviewed, and verified, including updated income, assets and liabilities, contracts, and update application accordingly.
• Manage all loan applications for subordinate liens (i.e. HDF, HH, HOP, LCI, FHLB, etc.) with direct contact with agencies ensuring files meet each agency requirements.
• Run AUS system and match findings to Loan Operating System ensuring accuracy of information submitted.
• Order appraisal and applicable PDR/Inspections as needed.
• Issue commitment approval package and attorney notifications.
• Communicate all loan approvals to Liberty Bank assigned Attorney.
• Understanding of Liberty Bank products, policies, procedures, and secondary market guidelines to ensure files submitted are complete.
• Frequently interact with third parties such as realtors, attorneys, and builders to facilitate the exchange of information for a seamless application and closing process for borrowers.
• Act as a Liaison between customer and underwriting to facilitate a submission to underwriting for final approval.
• Responsible to redisclose all loans as required within regulatory required timelines.
• Monitor APR for accuracy and redisclose as required.
• Generate, deliver, and work with Borrower and vendor on all CHFA and Condominium specific requirements.
• Identify problem situations and act proactively to resolve.
• Update Loan Originators on the status of all pending and approved loans on an as needed basis.
• Contact Loan Officers and Borrowers with loan approvals and conditions.
• Communicate directly with the applicants beginning with initial application contact, throughout the process including loan approval, discuss and review outstanding loan conditions and continue contact to ensure all conditions have been received to facilitate a clear to close.
• Review Commitment Expiration, Appraisals Outstanding and Rate Lock Reports on a daily basis
• Communicate expiration dates to borrowers and Loan Originator’s and request rate lock extensions or exceptions for all approved loans as needed.
• Assist customers in clearing conditions and validate all documents submitted.
• Assist construction customers with permits and/or builder requirements.
• Review all Mortgage Insurance certificates for proper coverage and rates.
• Generate a “Clear to Close” form and communicate with Borrower to meet regulatory guidelines for signature and receipt.
• Provides consistent level of high-quality customer service to customers and internal partners
• Perform any additional duties/activities assigned by management.
• Assure compliance with Liberty Bank policies and procedures.
• Review and understand various reporting from internal and external sources.
• Adheres to applicable federal and state regulations…