Operations Coordinator, Community Based Services

Operations Coordinator, Community Based Services

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The Community Based Services (CBS) Operations Coordinator is responsible for the overall coordination and operational oversight of the Center for Key Populations (CKP) Mobile Health Units (MHU). This role ensures efficient day‑to‑day operations, supports program sustainability, maintains compliance with regulatory requirements, and fosters strong community partnerships.

• Oversee all daily operations of the Mobile Health Units, ensuring safe, efficient, and patient‑centered service delivery.
• Collaborate with MHU staff, including the MHU Program Coordinator, MHU Driver, and CBS Outreach Coordinator.
• Plan, publish, and distribute the monthly MHU schedule, ensuring all internal departments and external partners are informed.
• Monitor staffing needs, operational workflows, and daily service capacity for all MHU sites.

• Develop, maintain, and strengthen community partnerships to expand MHU sites and outreach opportunities.
• Represent the MHU Program at community meetings, events, and partner‑related planning sessions.
• Plan and implement community engagement events to promote MHU services and reach priority populations.

• Work with CKP leadership to evaluate program outcomes and implement quality improvement initiatives.
• Develop, update, and maintain program policies, procedures, manuals, workflows, and staff training materials.
• Ensure compliance with all safety, clinical, regulatory, and licensure requirements, including Department of Public Health (DPH) standards.
• Collaborate with CHC internal departments (Operations, Facilities, OSHA/Safety, Infectious Disease, Medical, IT, etc.) to maintain unit readiness and resolve operational issues.
• Actively participate in staff meetings, interdisciplinary team meetings, training, and supervisory sessions as required by the direct supervisor.

• Oversee and ensure accurate data entry, record keeping, and reporting for all MHU services, encounters, and outreach activities.
• Monitor staff documentation for accuracy and timeliness in the electronic health record (EHR).
• Assist with compiling data for program reports, grant requirements, and internal tracking of service delivery metrics.

• Collaborate with CKP and CHC leadership to identify long‑term sustainability strategies for the MHU Program.
• Assist with grant development, reporting, and identifying funding opportunities to support ongoing program expansion.

• Assist, when needed, with functions such as driving the Mobile Health Units, registering patients, setting up service sites, or providing operational coordination during busy clinical days or special events.
• Support on‑site troubleshooting related to operations, equipment, or community partner logistics.
• Special assignments, projects, and other duties as assigned by direct supervisor.

• Associate degree required;
  Bachelor’s degree in human services, public health, social work, community engagement, or a related field preferred.

• Prior experience working with community agencies, mobile health programs, outreach programs, or clinical/community health settings.
• Experience with community resource coordination, crisis intervention, service coordination, advocacy, and community outreach.
• Previous work experience in healthcare settings strongly preferred.
• Familiarity with Federally Qualified Health Centers (FQHCs).

• Bilingual (English/Spanish) strongly preferred.
• Excellent oral and written communication skills with strong interpersonal skills.
• Demonstrated ability to engage effectively with diverse and vulnerable populations.
• Ability to work collaboratively with providers, community partners, and multidisciplinary teams.
• Strong organizational skills with exceptional attention to detail and the ability to prioritize multiple tasks and deadlines.
• Proficiency in…