Community Based Services Support Coordinator

The Community Based Services(CBS) Support Coordinator is responsible for providing medical transportation services, outreach, engagement, peer support, and supportive service coordination for individuals accessing services through the Center for Key Populations (CKP). The position assists clients with reducing barriers to healthcare and community services by ensuring timely access to medical appointments, behavioral health services, food and nutrition resources, support groups, and other community resources.

The coordinator conducts outreach and engagement activities, coordinates referrals, provides appointment reminders, assists with retention in care efforts, facilitates transportation coordination for support groups and community activities, and maintains accurate documentation in agency-approved data systems in compliance with organizational and funding requirements. This role supports improved health outcomes, continuity of care, client engagement, and participation in community-based service programs.

• Provide safe and timely transportation for clients to:

Medical appointments

Behavioral health appointments

Support service appointments

Pharmacy visits and other approved service-related appointments

Peer support group, Consumer Advisory Board meetings, and behavioral health group

• Conduct outreach and engagement activities for individuals who may be:

Newly enrolled in services

Out of care

Experiencing barriers to accessing healthcare or community resources

• Provide peer support and encouragement to clients by promoting engagement in healthcare, support services, and wellness activities.
• Assist with food ordering, meal coordination, food pantry scheduling, and food pick-up/delivery support as assigned.
• Coordinate with case managers, providers, behavioral health staff, outreach staff, and community partners to ensure continuity of care and support client needs.
• Assist clients with navigating healthcare and community-based services, including:

Food and nutrition resources

Behavioral health services

Case management services

Housing and supportive service referrals

• Coordinate transportation scheduling and logistics for:

Peer Support activities

Consumer Advisory Board (CAB) meetings

Behavioral health groups and wellness activities

Community-based events and support services

Other activities as determined by CBS Operations Manager

• Coordinate and document completed referrals for support services in accordance with agency standards.
• Provide appointment reminders and follow-up support to reduce missed appointments and improve retention in care and services.
• Maintain transportation logs and service documentation accurately and timely.
• Enter client services, transportation units, referrals, and outreach encounters into agency-approved data systems within required timelines.
• Assist with identifying barriers to care and communicate concerns to supervisors and interdisciplinary team members.
• Participate in required trainings, staff meetings, program meetings, and community activities.
• Support collaboration with community providers, shelters, behavioral health programs, hospitals, and other key points of entry.
• Encourage client engagement in community programs, support services, and wellness initiatives.
• Maintain professionalism, cultural sensitivity, and trauma-informed interactions with all clients and community partners.
• Perform additional duties as assigned.

• Associate degree in Human Services, Social Work, Public Health, or related field required..
• Valid driver’s license with acceptable driving record required.
• Minimum of one (1) year experience working in human services, outreach, transportation,…