People Operations Associate

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright
. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work‑life balance and a strong sense of belonging.

Due to growth, we are currently seeking to add a People Operations Associate to our exceptional team. You will be responsible for human resource‑related tasks, new employee onboarding success, and continuing employee development. The ideal candidate is detail‑oriented, hyper‑organized, and passionate about fostering a positive workplace culture.

• Assist with onboarding, benefits administration, employee relations, and HR compliance.
• Manage the onboarding and offboarding processes, ensuring all necessary scheduling is completed and all documentation and compliance requirements are met.
• Maintain and update employee records while ensuring data accuracy and confidentiality.
• Support benefits and perks administration, including enrollments, and address employee inquiries.
• Coordinate quarterly check‑ins and performance management processes.
• Organize and oversee employee engagement initiatives.
• Ensure compliance with company policies and employment laws by assisting with audits and maintaining documentation.
• Respond to employee inquiries regarding HR policies, procedures, and programs.
• Participate in HR projects and initiatives as assigned by leadership.
• Manage quarterly individual goal meetings and track employee progression.
• Serve as a liaison between employees and management.
• Occasionally travel to other Charles IT locations.
• Perform other duties as assigned.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of HR experience or administrative support in an HR environment.
• Familiarity with HRIS systems and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Enthusiastic and adaptable in a fast‑growing company.
• Passionate about career progression and growth.
• Successful completion of a background check required.
• A current and valid US driver’s license is a requirement.

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team‑building outings every quarter, professional development and so much more!

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

If you’re excited about contributing your expertise to a fast‑growing company that values innovation and teamwork, we’d love to hear from you!