Sales Support Specialist

Gateway Print and Label Solutions is looking for an organized, detail-oriented Sales Support Specialist with a background in print and labeling or manufacturing to keep our sales team running smoothly. You'll handle the quoting, order entry, and customer follow-up that let our sales reps focus on selling, and you'll make sure every customer gets fast, accurate service from first quote to final delivery.

• Prepare accurate quotes, estimates, and proposals for the sales team and customers
• Enter and process orders, proofs, reorders, and renewals accurately and on time
• Serve as a backup point of contact for customers, answering questions about orders, pricing, and lead times
• Coordinate with production, prepress, and shipping to keep orders on schedule and customers informed
• Track open quotes and follow up with customers to help move opportunities forward
• Maintain accurate customer, pipeline, and order records in our CRM
• Prepare sales reports, pipeline updates, and activity summaries for the sales team and management
• Assemble samples, presentation materials, and documentation for sales calls and customer meetings
• Help onboard new customers by gathering specifications, setting up accounts, and ensuring a smooth handoff to production
• Resolve order issues and customer concerns, escalating to the appropriate rep or department when needed

• 5+ years of experience in the print and labeling industry or manufacturing
• Strong written and verbal communication skills
• Excellent organization, with the ability to manage multiple quotes, orders, and deadlines at once
• A customer-first attitude and a calm, professional approach to problem-solving
• Comfort with Microsoft Office or Google Workspace, especially Excel
• Ability to work on-site at our Middletown, CT location

• Experience in sales support, inside sales, customer service, or estimating
• Familiarity with print or label production processes, materials, and lead times
• Experience with a CRM (e.g., Salesforce, Hub Spot) and ERP/order management system
• Experience building quotes or working with pricing structures
• Associate's or bachelor's degree, or equivalent experience

• Detail-oriented, with a reliable follow-through habit
• Thrives in a fast-paced environment juggling multiple priorities for several sales reps
• A collaborative teammate who communicates well with sales, production, and other departments
• Proactive rather than reactive, so you anticipate what the sales team and customers need before they ask