ServiceNow & IT Service Management; ITSM) Intern

Description & Requirements

The Service Now platform sits at the center of how we deliver and improve technology services across the enterprise. As a Service Now & IT Service Management Intern, you will work with the team responsible for keeping those services running efficiently, improving user experiences, and ensuring the technology environment is accurately represented through our Configuration Management Database (CMDB).

This is not a "shadow and observe" internship. You will contribute to real initiatives that support service delivery, platform operations, reporting, data quality, and process improvement. Working alongside Service Now administrators, process owners, architects, and IT leaders, you'll gain exposure to how a large enterprise manages incidents, requests, knowledge, changes, assets, and configuration data at scale.

You'll learn how technology services are delivered behind the scenes, how data drives operational decisions, and how platforms like Service Now help organizations automate work, reduce complexity, and improve outcomes. Whether your interests are in technology operations, process design, platform administration, data analytics, or digital transformation, this internship provides hands-on experience with tools and practices used by enterprise IT organizations every day.

By the end of the internship, you will have a practical understanding of IT Service Management (ITSM), CMDB fundamentals, Service Now administration, reporting and analytics, workflow automation, and the role enterprise platforms play in delivering reliable technology services.

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Canada, Saudi Arabia, and the United Kingdom. For more information, visit

Essential Duties and Responsibilities:

• Work on IT assignments of moderate difficulty under the direction of a more senior mentor to build a well-rounded skillset.
• Escalate issues and questions to management, as necessary.
• Participate in group discussions with peers or external groups to solution problems of moderate scope.
• Participate in meetings to gain process knowledge and guidance on assigned projects.
• Read, understand, and perform assignments within prescribed guidelines.
• Approach challenges and create solutions with a critical thinking and customer service mindset.
• Prepare standard reports and presentation materials.
• Contribute ideas and recommendations to improve employee and customer experiences across IT services.
• Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
• Explore the use of AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
• Support process improvement initiatives that simplify experiences for users and support teams.
• Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
• Create reports, dashboards, and presentations that help communicate trends, insights, and opportunities for improvement.
• Research emerging technologies, industry trends, and Service Now capabilities and share findings with the team.
• Collaborate with business and technical stakeholders to identify opportunities to enhance…