Lead System Engineering - Enterprise Release and Change Management

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient.

When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

What you’ll do:

Design and deliver enterprise-grade solutions for Release and Change Management within IT Service Management. Drive automation, data driven and AI enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM processes.

• Architecture & Design: Build scalable, high-availability systems for standardized RM/CM processes. Integrate automation, AI, and data analytics for efficiency and consistency.
• Agile & Dev Ops Enablement: Embed SAFe, Agile, Dev Ops, and CI/CD principles. Optimize pipelines for rapid, secure deployments.
• Data and AI-Enabled Release Management Strategy: Transition from fragmented, app-driven practices to a mature enterprise model by embedding data and AI-powered capabilities across solution areas—predictive analytics, automated risk assessment, and intelligent change validation.
• Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
• Sprint-Based Delivery: Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
• Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives.
• Performance & Reliability: Analyze system performance, troubleshoot proactively, and minimize incidents. Benchmark metrics. Building Dashboard for tracking progress and metrics.
• Governance & Compliance: Standardize RM/CM processes with secure, auditable, and repeatable patterns.
• Continuous Improvement: Use post-release analytics to refine processes and adopt emerging trends.
• Documentation & Training: Maintain clear documentation and deliver training on AI-enabled RM/CM strategy to enterprise partners.
• Mentoring;
  Drives Culture of Continuous Improvement

What you’ll need:

• Expert level Knowledge of SDLC for SAFe Agile and Dev Ops environments; best-in-class Release and Change Management framework and IT Service Management.
• Data and AI Skillset:
  Advanced Data analytics, KPI metrics, and Prompt Engineering expertise;
  Guiding development of Agentic AI workflows and Gen AI use cases;
  Power BI, Python
• Governance and Communication:
  Establishing process framework, Implementing solutions and tools, Building standardized playbooks, and leading governance boards for ATS-wide implementation

What you’ll bring:

Required

• 5+ years in Systems Engineering, ITSM, RM/CM
• Expertise in SAFe, Agile, Dev Ops, CI/CD, Data Analytics, building Gen AI use cases
• Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., Service Now)
• Modern Enterprise Release Management/Change Management and ITSM
• Advanced expertise in Excel, PowerPoint, PowerBI

Preferred

• BS/BA in Computer Science
• Preferred Tools (Modern Release Management processes for Agile and Dev Ops environments)
• Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
• Relevant certifications (SAFe, Agile, Dev Ops,…