Service Manager

The Service Manager leads the day-to-day performance of the service team across our HVAC, Plumbing, and Electrical trades, ensuring technicians are executing at a high level, customers are receiving exceptional service, and the operation is running efficiently. You will coach and develop a team of multi-trade service technicians, work with the scheduling and dispatch coordinators, manage quality standards, and drive the key metrics that determine whether the service department wins the month.

This is a hands-on leadership role for someone with deep trade knowledge across HVAC, plumbing, and electrical, and the ability to build a high-performing team around them.

• Team Leadership and Development: Lead, motivate, and develop a team of HVAC, plumbing, and electrical service technicians. Conduct regular ride-alongs, coaching sessions, and skill evaluations to drive improvement in technical quality, sales effectiveness, and customer interaction across all three trades.
• Service Operations: Oversee daily service operations to ensure timely, efficient delivery of HVAC, plumbing, and electrical services across all job types. Manage to the model service system process to provide 5-star service to every customer. Work closely with sales on TGL processes and improvements.
• Performance Management: Monitor and track individual and team KPIs weekly across each trade. Hold technicians accountable to monthly targets and identify and address performance gaps with urgency.
• Quality Control: Conduct regular inspections and quality checks on completed service work across HVAC, plumbing, and electrical to ensure adherence to company standards, safety requirements, and customer satisfaction expectations. Handle customer escalations promptly and professionally.
• Recruiting: Lead efforts to top grade service technicians not meeting performance expectations and continually recruit in the local market for the best available multi-trade talent.
• Preventive Maintenance: Develop and oversee preventive maintenance programs across all trades that maximize system lifespan, minimize downtime, and reduce costly repeat visits.
• Cross-functional Collaboration: Partner closely with sales, installation, and dispatch teams to coordinate job requirements, share technical expertise, and ensure seamless service delivery for the customer.
• Reporting and Analysis: Prepare and analyze service reports, performance metrics, and financial data across HVAC, plumbing, and electrical. Provide regular updates to the General Manager and recommend strategies for improvement.
• Compliance and Safety: Ensure all service operations comply with applicable safety regulations, industry codes, and company standards across every trade.

• Proven experience in HVAC, plumbing, and/or electrical with a strong background in residential service and maintenance; multi-trade experience strongly preferred
• Prior experience in a supervisory or managerial role with demonstrated ability to lead a technician team and drive results
• In-depth technical knowledge of HVAC, plumbing, and/or electrical systems including installation, maintenance, troubleshooting, and repair
• Strong understanding of safety regulations, codes, and compliance standards across HVAC, plumbing, and electrical trades
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency in service management software;
  Service Titan experience strongly preferred
• Valid driver's license and clean driving record

You are a clear communicator who puts employees and partners first, a creative problem-solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold…