Collector, Finance & Banking

Description

Are you a strong communicator who enjoys helping people navigate challenging financial situations? As a Collector
, you’ll play an important role in helping members find practical solutions while managing delinquent accounts with professionalism, empathy, and sound judgment. This is a hands‑on role that combines member service, problem‑solving, financial administration, and regulatory compliance, and offers the opportunity to make a meaningful difference for both our members and the credit union.

Heritage Financial Credit Union is a member‑owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive.

We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Go Above Expectations;
Create Positive Moments;
Personally Acknowledge

Deliver As One Team;
Stay A Step Ahead;
Guide with Product Expertise

Do What's Right;
Speak the Truth;
Own Our Actions

Grow Together;
Respect Every Voice;
Build Trusting Relationships;
Strengthen Culture & Community

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Responsible for the control and follow up of delinquent loan accounts by contacting members and maintaining accurate records on delinquent loan accounts. The Collector is responsible for administrative and financial work of managing accounts and other finical records, collection of all receivables, associated transactions, receipts and expenditures; all other related work as required. Accountable for regulatory compliance and supporting the credit unions mission and Great Worthy Cause.

• Contact distressed members to determine the extent of their hardship and their ability to pay the account currently and in the foreseeable future.
• Counseling members on available alternatives to eliminate the delinquency to include hardship, settlements and other programs.
• Perform general Collection duties received through e-Requests, including, Deferments, payment postings and other collection-related requests.
• Negotiates appropriate short term payment arrangements.
• Provides status updates to members.
• Place outbound calls, as well as receive inbound calls internally/externally.
• Record all collection efforts via the collection system insuring that all accounts are called and noted accurately.
• Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.
• Discuss with Collections Manager or the Loss Mitigation & Asset Recovery Specialist for accounts where actions beyond routine collection procedures are required.
• Escalate calls and/or problem accounts to the Collections Manager or the Loss Mitigation & Asset Recovery Specialist regarding repossession, legal or collection agencies as appropriate.
• Recommend all accounts that are to be written off as un-collectable.
• Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
• Process…