Customer Service Associate

We’re looking for an enthusiastic, highly motivated customer support representative to provide an excellent experience to our customers. Job seekers should have exceptional communication, listening, problem‑solving skills, and prioritization with multiple responsibilities. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast‑paced work environment, we want to hear from you!

• Paid Time Off (PTO)
• Paid Holidays
• Health Care
• 401(k) with Roth/Pretax options

• Provide thorough follow‑ups to customer interactions, ensuring customer satisfaction
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot
• Respond to incoming calls from customers, addressing inquiries about homes, services, and general inquiries
• Maintain accurate records of customer accounts and update new account information as needed
• Handle challenging customer issues following the provided scripts and elevate when necessary
• Recognize common customer problems for efficient resolution
• Utilize company software to ensure precise property/tenant data management
• Support the department with daily duties such as data entry, faxing, and scanning

• Experience working in a customer‑oriented atmosphere
• Strong verbal and written communication skills are essential for this role
• Proficiency with a computer
• An in‑depth understanding of customer interactions is required
• Demonstrating exceptional communication, active listening, and interpersonal abilities is a must
• Being able to assess and prioritize information effectively for decision‑making is vital
• Previous experience in Property Management would be advantageous

$13 - $16 hourly