Support Associate - Front Office; Oncology

Support Associate - Front Office (Oncology)

Summary: The Front Office Support Associate provides support to all functions within the medical office. Duties include answering and routing incoming calls, patient check‑in and check‑out, collecting co‑payments and deductibles, updating patient demographic information, scheduling appointments, pulling, filing and scanning medical records, and performing various administrative tasks as required.

Day: Monday through Friday, 8:00 am–4:30 pm. No evenings, weekends, or holidays.

• Full‑time employees eligible for health, dental, and vision benefits
• Company holidays and a flexible holiday schedule
• Generous Paid Time Off (PTO) package, with additional accrual increase after 1 year of service
• 401 K
• Scrub allotments
• Yearly bonus program

The CARES model reflects the principles that guide our day‑to‑day behaviors; our decisions, actions, and relationships. Employees are expected to embody:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through
  
  Collaboration:
  
  we provide service to our patients, team members, and community

• Answer and route incoming calls
• Obtain, verify, and update patient demographic information
• Collect and record co‑payments and/or deductibles
• Verify charts contain all necessary paperwork
• Schedule return appointments, as required
• Scan medical records for EMR as needed or requested
• Ensure patient waiting area is free from trash and clutter
• Assist other office support positions as needed or requested
• Follow all health‑care privacy and safety rules and adhere to Dayton Physicians Core Values
• Perform other duties as assigned

High School Diploma or GED. At least one (1) year of previous experience working in a medical office or administrative position; 2–3 years preferred.

• Excellent oral and written communication
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience working with a Practice Management system
• Attendance and punctuality are essential to provide excellent customer service

Entry level

Full‑time

Other

Medical Practices

Dayton Physicians Network is an independent practice.