Support Associate - Front Office; Oncology

Position: Support Associate - Front Office (Oncology)

Support Associate - Front Office (Oncology)

Summary: The Front Office Support Associate provides support to all functions within the medical office. Duties include answering and routing incoming calls, patient check‑in and check‑out, collecting co‑payments and deductibles, updating patient demographic information, scheduling appointments, pulling, filing and scanning medical records, and performing various administrative tasks as required.

Schedule

Day: Monday through Friday, 8:00 am–4:30 pm. No evenings, weekends, or holidays.

Why Work for Dayton Physicians Network?

• Full‑time employees eligible for health, dental, and vision benefits
• Company holidays and a flexible holiday schedule
• Generous Paid Time Off (PTO) package, with additional accrual increase after 1 year of service
• 401 K
• Scrub allotments
• Yearly bonus program

DPN Core Value Expectations

The CARES model reflects the principles that guide our day‑to‑day behaviors; our decisions, actions, and relationships. Employees are expected to embody:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through
  
  Collaboration:
  
  we provide service to our patients, team members, and community

Essential Duties and Responsibilities

• Answer and route incoming calls
• Obtain, verify, and update patient demographic information
• Collect and record co‑payments and/or deductibles
• Verify charts contain all necessary paperwork
• Schedule return appointments, as required
• Scan medical records for EMR as needed or requested
• Ensure patient waiting area is free from trash and clutter
• Assist other office support positions as needed or requested
• Follow all health‑care privacy and safety rules and adhere to Dayton Physicians Core Values
• Perform other duties as assigned

Required Education or Experience

High School Diploma or GED. At least one (1) year of previous experience working in a medical office or administrative position; 2–3 years preferred.

General Skill Requirements

• Excellent oral and written communication
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience working with a Practice Management system
• Attendance and punctuality are essential to provide excellent customer service

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Medical Practices

About Dayton Physicians Network

Dayton Physicians Network is an independent practice.

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