Practice Manager - Primary Care

Job Details

Physician Office | Middletown | Full-Time | First Shift

Job Summary:

Provides practice leadership, supervision, scheduling and daily management of the practice. Generally, supports 2-6 providersלעך Ensures a smooth and efficient operation of the practice to include, but not limited to, hiring and training staff, working with the physicians daily, monitoring and controlling costs, assuring accurate and timely charge capture and edit/error work queue resolution, and overseeing staff productivity. Assists in achieving the goals and objectives in support of KPN Operations Administration service line.

Key

Job Responsibilities:

• DAY-TO-DAY MANAGEMENT:
  Collaborates with physician and staff to ensure positive patient experiences, maximizing patient flow, minimizing vendor disruptions, and effectively addresses complaints and issues. Manages the practice to include front desk procedures, bookkeeping, patient billing, office/clinical supplies, petty cash operation, budget, collections, insurance, and evaluates work process and patient service issues for continuous improvement opportunities. Completes/oversees coding and approval of invoices, reconciles credit card terminal and sends daily report to Finance, oversees cash collections and makes daily deposits per defined targets on cash collections.
  
  Develops preferred capture strategies with assistance of Operations Director. Works with Operations Administrator and/or Director of Operations in developing budget.
• STAFFING NEEDS:
  Manages staff-to-physician ratio, adjusting staff schedules and filling in as needed. Processes staff time and attendance bi-weekly, monitoring and maintaining accurate PTO records, tardiness, and absences. Tracks physicians time-off according to their benefit summary. Conducts coaching, development, corrective action, staff evaluations, and provides reward and recognition to keep employees engaged and productive. Follows the Just Culture process as appropriate. Facilitates monthly staff meetings in support of POC and other KPN initiatives.
  
  Collaborates with KPN operations to prepare for monthly practice operations council meetings.
• COMPLIANCE/QUALITY:
  Maintains confidentiality with patient records in accordance with HIPAA. Assists physicians with preparing, monitoring, and submitting CME expense reimbursement requests. Ensures the practice remains compliant with all regulatory agencies (e.g. CLIA, TDDD, OSHA, Board of Pharmacy, etc). Ensures drug samples are accurately tracked and dispensed in compliance with state regulations. Oversees condition of physical property and monitors security practices {} **– We might have trimmed some lines inadvertently.*
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  - DAY-TO-DAY MANAGEMENT: ... up to