State-Tested Nursing Assistant - CMC

The Pediatric STNA/Receptionist provides patient care support and administrative assistance in a pediatric medical office, ensuring efficient operations and a welcoming experience for patients and families.

• Greet patients and families professionally and compassionately.
• Answer calls, route messages, and schedule, confirm, or reschedule appointments.
• Check patients in and out; verify demographics and insurance information.
• Collect copayments and applicable balances.
• Maintain accurate electronic medical records.
• Assist with forms, referrals, and medical records requests.
• Maintain a clean, organized reception area and protect patient confidentiality.

• Assist licensed clinical staff with patient care within training, competency, applicable law, and office policy.
• Obtain and document vital signs, height, and weight when trained and authorized.
• Escort patients to examination rooms and assist with exam preparation.
• Clean and restock examination rooms and supplies.
• Report patient concerns or changes in condition promptly to licensed clinical staff.
• Follow infection prevention, hand hygiene, and OSHA safety protocols.

• Communicate respectfully with children, families, providers, and coworkers.
• Address patient concerns professionally and upscale issues appropriately.
• Prioritize duties in a busy office and assist both clinical and administrative teams as needed.
• Daily Cleaning of Exam rooms and Trash pick up

• Ohio STNA certification preferred or required depending on office needs.
• Pediatric or medical office experience preferred
• CPR / BLS certification preferred
• Familiarity with electronic medical records and medical terminology preferred.
• Strong communication, organization, computer, and telephone skills.
• Dependable attendance, punctuality, professionalism, and teamwork.
• Ability to work well in a fast-paced, patient-facing environment while maintaining a professional high quality of work

• Maintain confidentiality, follow office policies, complete tasks accurately, support coworkers, and perform other appropriate duties as assigned.

• This job requires extensive sitting, standing, bending, lifting, walking and typing; safely assist patients and handle supplies in accordance with office policies.

• None

• The noise level of the work environment is usually moderate.