Information Technology Technician

Information Technology Technician

Location:

MidPointe Library Middletown
Status:
Full-time
FLSA:
Non-exempt
Pay Level: 4

Under general supervision, supports and maintains computer and network operations at all Library facilities. Provides technical support for new and existing technology. Assists in the maintenance and use of both public and staff computer equipment of various types.

• Provide excellent customer service to enhance the user experience while demonstrating a professional, courteous, and respectful attitude towards all external and internal customers.
• Support of applications and computers running in Windows
  11, Windows server, Linux and Apple MAC environments.
• Provide LAN, WAN, Wi-Fi support, and monitor network systems and software including the integrated library system.
• Provide support for virtual infrastructure including Office 365, Microsoft Azure, Hyper V, Active Directory, Group policy and DNS/DHCP.
• Identify, troubleshoot, diagnose and resolve problems with computers, printers and other computer and network equipment.
• Use and configure network components including routers, switches, and servers.
• Install hardware, software and software updates.
• Arrange for repair or replacement of damaged hardware.
• Provide effective, pleasant and timely help desk support to Library staff and patrons.
• Organize, maintain, and store PC’s and related equipment, parts, and software.
• Assist in various computer-related projects as assigned.
• Prepare equipment for pickup or shipping.
• Provide one on one and group instruction in the use of software and basic computer maintenance and troubleshooting.
• Monitor and adjust VOIP telephone systems.
• Maintain close working relationship with library staff.
• Self-trains in order to acquire in-depth knowledge of library supported software and equipment.
• Attends meetings and training as needed to remain current with changing technology.
• Regular and predictable attendance and punctuality as required.
• Other duties as requested or assigned.

• Bachelors or associates degree in computer or management information science highly desired.
• Minimum 2 years’ in-person work experience in computers and/or network technical support is required.
• Prior library experience helpful.
• Must have a valid drivers’ license with an acceptable motor vehicle record, have continuous insurability on the library’s insurance, and have reliable transportation for travel between Library facilities and drive a library vehicle when needed.
• Prior experience with Windows desktop and Server operating systems needed.
• Local Area Network (LAN), Wide Area Network (WAN), and A+ experience desirable.
• Working knowledge of virtualization, Office 365, Microsoft Azure, and Hyper V.
• Working experience in the use and configuration of network components including routers, switches and servers.
• Able to make effective decisions based on sound judgment, technical knowledge, analytical reasoning ability, and resourcefulness.
• Must have a positive attitude and willingness to accept, adapt, and positively handle change and uncertainty, including learning new technology.
• Must interact with internal and external customers in a consistently tactful, friendly and courteous manner.
• Able to work independently and in collaboration with others.
• Must have the ability to plan, prioritize work, manage and coordinate projects while meeting important deadlines.
• Must be detail oriented, able to effectively problem solve, troubleshoot, be organized, efficient, manage frequent interruptions, be dependable, make independent judgments in the absence of supervision, work independently and work in teams.
• The ability to communicate effectively, professionally, clearly, and concisely both orally and in writing is needed.
• Must have the…