US Enterprise Implementation Services Senior Director

Position: [US] Enterprise Implementation Services Senior Director
Enterprise Implementation Services Senior Director

Full Time - Remote

US Midwest and East Coast remote

Travel 35%

Innovate with Benchmark Gensuite as an Enterprise Implementation Services Senior Director

About Benchmark Gensuite

Benchmark Gensuite is a unified, AI-native EHS, Sustainability, and Quality management platform trusted by 20%+ of the Fortune 500 and serving 8 million+ workers globally. Founded by EHS practitioners 25+ years ago, we've built our reputation on deep domain expertise, a 95% subscriber retention rate, and genuine partnership with the safety, environmental, and sustainability leaders we serve. Genny AI, our embedded AI layer, is redefining how enterprise risk and compliance work gets done

The Opportunity

We have historically executed deployment our platform and application solutions as a self-implementer, working together with specialty partners. As we sign larger enterprises, we are expanding our implementation services organization, with clear ownership of professional services, defined roles and skill levels, disciplined scoping and resourcing, accountability and AI-integrated methodologies for delivering on our implementation commitments.

What You Will Do

• Define the operating model: service offerings, engagement structure, delivery methodology, governance, and handoffs between New & Expansion Growth, Product, and Customer Success.
• Set standards and templates for scoping, estimation, staffing, change control, and project close-out, and make sure they are used consistently.
• Establish clear role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects.
• Define the metrics that matter (utilization, margin, schedule and budget variance, scope-change capture, customer satisfaction) and run the business against them.

Own scoping, SOWs, and commercial discipline

• Partner with New Logo, Expansion Growth, and Finance to structure implementation budgets and SOWs that reflect the true effort required, with realistic assumptions, defined deliverables, and clear exclusions.
• Establish a disciplined change-order and SOW-amendment process so that scope growth is identified, priced, and approved rather than absorbed.
• Review and approve scope and pricing for large or complex deals before commitment.

Lead delivery on complex enterprise deployments

• Serve as director and escalation point for the largest, highest-risk implementations, including multi-module, multi-region, and multi-system programs.
• Guide solution design, integration approach (ERP, HRIS, IAM, data platforms, and other enterprise systems), data migration, and change management.
• Hold delivery teams accountable for schedule, budget, quality, and customer outcomes, and resolve issues early.

Build and lead the team

• Hire and develop a small, high-caliber team, and scale it deliberately as demand grows.
• Coach delivery leads and consultants, and establish a culture of accountability, craft, and customer focus.
• Determine the right mix of internal staff and partner or subcontractor capacity, and manage those relationships.

Be a senior voice to customers and the business

• Engage customer executives and sponsors as a credible system implementation leader, setting expectations and building confidence in our ability to deliver at scale.
• Provide input to Product and Leadership on what large customers need, and on lessons learned from delivery.
• Work with Growth leadership to position our implementation capability in strategic pursuits.

What You Bring

• 12+ years’ experience in consulting, systems implementation, or professional services
• 5+ years’ experience managing and leading the delivery of professional services in the EHS mgmt. systems and/or EHS digital platforms space.
• Direct experience building, scaling, or materially reshaping professional services or implementation practices (offerings, methodology, pricing, resourcing, and delivery governance).
• Strong commercial acumen: you have scoped, priced, and negotiated SOWs, managed change control, and been accountable for engagement margin and profitability.
• Executive presence, with the ability to earn trust with customer executives, internal leadership, and delivery teams.
• Bachelor's degree or equivalent experience.

What Success Looks Like First 90 days

• Assess current implementation practices, active engagements, and staffing, and identify the highest-impact gaps and risks.
• Establish relationships with Strategic Subscriber Collaboration (SSC) team members, Growth, Finance, Product, and…