Customer Quality Engineer Supervisor

Job Title:

Customer Quality Engineer Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Department/Segment:
Channel Business Unit
Business Unit:
Distribution Channel

The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization. The position leads a team of two resources in Mexico and focuses on enabling high-quality decision-making, reducing non-actionable complaints, and driving systemic improvements across the Channel.

Transactional activities are mostly managed through a centralized Channel Quality Support Operations team.

Reports to:

Global Channel Quality Leader

Direct Reports: 2 (Mexico-based)

Key Interfaces:
Business Unit Quality Leads, Customer Care & Sales, Quality Support Operations (India), Distributor Quality Teams

• Preventive Channel Quality Leadership:
  Lead pre-review of complex complaints and improve complaint quality.
• People Management:
  Lead and develop Mexico-based team.
• Escalation Ownership & BU Alignment:
  Manage escalations and ensure high-quality 8D responses.
• Regional Quality Performance:
  Drive KPI improvement and systemic actions.
• Distributor Development:
  Improve distributor capability and relationships.
• Interface Global Ops:
  Guide centralized execution and ensure quality output.
• Strategic Contribution:
  Support global quality initiatives.

• Unjustified complaint reduction
• Customer satisfaction improvement
• Distributor complaint quality improvement
• 8D effectiveness and timeliness
• Complaint avoidance through pre-review
• Team performance and development

• Influencing & Stakeholder Management
• Communication & Executive Presence
• Coaching & Capability Development
• Collaboration & Team Orientation
• Problem Solving & Critical Thinking
• Ownership & Accountability
• Adaptability & Resilience
• Global Mindset & Cultural Awareness

• Required:
  
  Bachelor’s degree, 5+ years Quality experience, customer/channel quality, leadership experience
• Preferred:
  Electronics industry, Six Sigma, ASQ certifications, global matrix experience

• Overseeing the team's effort in understanding and meeting customer requirements.
• Acting as a primary contact for customer complaints and escalations.
• Playing a key role in driving continuous cutomer-specific improvments.
• Providing regular updates and insights on customer satisfaction levels to management.

SET :
Strategy, Execution, Talent (for managers)

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

• Competitive base salary commensurate with experience: $80,500-$100,600(subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.