Senior Operations Administrator – Logistics & Quality Assurance

Senior Operations Administrator – Logistics & Quality Assurance

Work Schedule: Tuesday–Saturday, 4:00 AM–12:00 PM

Employment Type: Full-time

An opportunity is available for a Senior Operations Administrator to provide administrative and operational support within a distribution and logistics environment. The role involves data management, reporting, customer service and supporting daily operational activities, with a particular focus on Quality Assurance and Loss Prevention.

• Provide administrative support to operational and management teams, including document management, correspondence and telephone support.
• Enter, review and research information across operational systems.
• Compile regular and ad hoc reports to support management decisions.
• Respond to customer enquiries, resolve issues where possible and escalate when required.
• Support internal audit activities by retrieving relevant records and documentation.
• Investigate damaged, delayed, incorrectly addressed and missing packages.
• Research address and scanning issues to help minimise delivery delays and package losses.
• Prioritise workflow to ensure packages are resolved and released for delivery promptly.
• Ensure packages receive the correct scanning statuses and follow procedures for damaged or hazardous materials.
• Review loss and damage claims and identify discrepancies for management review.

• High school diploma or GED.
• At least 4 years of experience in customer service, clerical administration or a related field.
• Strong data entry, reporting and general administrative skills.
• Proficiency in Microsoft Office and web-based applications.
• Excellent customer service and communication skills.
• Strong organisation, time management and multitasking abilities.
• High attention to detail and accuracy.
• Experience in warehouse, dock operations or a distribution centre is preferred.