Quality Assurance​/Quality Management; QA​/QM) Manager

Quality Assurance/Quality Management (QA/QM) Manager / Full-Time / Hybrid / Middletown, PA

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!

Position Title:

Quality Assurance/Quality Management (QA/QM) Manager

Location:

Hybrid;
Remote Off-Site and On-Site in Middletown, PA

Duration: 12-24+ Month Project

Note:

Hybrid work environment is primarily remote off-site with on-site expected to be several days per month, as required.

Note:

In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.

We are seeking a Quality Assurance/Quality Management (QA/QM) Manager to add to our team assisting the Pennsylvania Turnpike Commission (PTC) Information Technology (IT) Department to lead practical improvements to existing testing oversight and delivery practices. The QA/QM Manager will assess current approaches, guide staff through appropriate change, strengthen risk-based and agile testing practices, and recommend a sustainable operating model across enterprise initiatives, smaller projects, and operational support changes.

• Lead and oversee enterprise-wide Quality Management (QM) activities across multiple IT projects, programs, and applications, ensuring consistent quality standards and successful delivery.
• Assess current QA/QM practices and recommend a proportionate future operating model, including reusable standards, roles, workflows, and a realistic improvement roadmap.
• Develop, implement, and enforce enterprise Quality Assurance and Quality Control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).
• Lead, coach, and develop QM staff with varying experience levels; involve them in improvement decisions, establish clear accountability, and support adoptions of new working practices.
• Define QM involvement and testing ownership for large enterprise projects, smaller functional efforts, and operational support changes, including when QM executes testing and when delivery teams or vendors execute testing under QM oversight.
• Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements-to-test traceability, and release readiness assessments. Directly support testing where risk, skills and capacity justify it.
• Guide Quality Management governance and support for enterprise transformation initiatives, business critical and business critical applications.
• Review third party test strategies, plans, execution results, deliverables, and contractual quality commitments to ensure compliance with PTC standards.
• Identify and pilot practical test automation opportunities, prioritizing repeatable regression and high-value manual works, with clear ownership for script maintenance.
• Evaluate targeted use of AI-assisted testing and documentation automation, with human review, traceability, information security, and measurable benefits.
• Use Azure Dev Ops (ADO) and available reporting tools to establish a manageable baseline of test coverage, defects, delivery risk capacity, and improvement outcomes.
• Identify, assess, communicate, and elevate quality risks, testing constraints, resource challenges, and delivery issues, recommending appropriate corrective actions.
• Simplify and improve test strategies, plans, requirements traceability, evidence, RACI assignments, and readiness reporting so documentation supports decisions without unnecessary overhead.
• Promote risk-based testing, early quality involvement, root cause…