Landside Operations Specialist

Under the direction of the Airport Operations Supervisor, the Airport Landside Operations Specialist supports the safe, secure, and efficient operation of the airport’s landside facilities, including the terminal, roadways, parking areas, curbsides, and other public spaces. The position conducts inspections, identifies and reports hazards or service issues, coordinates with airport departments, tenants, contractors, and public safety partners, and assists with responding to incidents and operational disruptions.

The specialist also provides courteous assistance to travelers and visitors while helping maintain a clean, orderly, and accessible airport environment.

• Conduct routine inspections of public terminal areas, entrances, roadways, curbsides, parking facilities, sidewalks, and other assigned landside areas. Document deficiencies and coordinate corrective action.
• Monitor passenger pickup and drop-off areas, commercial vehicle activity, traffic flow, and pedestrian access. Address congestion and unsafe conditions within the position’s authority.
• Respond to facility issues, including spills, leaks, damaged equipment, lighting failures, accessibility concerns, and weather-related hazards. Notify the appropriate personnel and track issues through resolution
• Assist passengers, visitors, tenants, and service providers with directions, operational information, and problem resolution.
• Coordinate with airlines, concessions, parking operators, ground transportation providers, law enforcement, fire and rescue, maintenance, and other airport partners.
• Support the airport’s response to emergencies, irregular operations, severe weather, and significant service disruptions.
• Perform assigned duties under the Airport Emergency Plan and Incident Command System.
• Monitor compliance with airport rules, procedures, and vendor contracts in assigned areas.
• Report safety, security, and operational concerns through established channels.
• Prepare accurate inspection records, incident reports, shift logs, and turnover notes.
• Support special events, construction activity, and changes to terminal or roadway operations as assigned.
• Participate in airport security initiatives, including terminal tenant security checks and badge checks.
• Monitors and operates access control system to include computer entries, closed circuit television and various other electronic components.
• Staff the Airport Operations Coordination Center desk, which includes the Snow Desk during winter operations.
• Issue NOTAMs as requested by Airside Airport Operations.
• Escorting valid vendors and other individuals in sterile areas of the terminal and airport.
• Lead airport tours.
• Perform complementary customer service consistent with airport customer service standards.
• All other duties as required or assigned.
• QUALIFICATIONS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience:
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Proficiency with computers, data entry, radios, and office software.
• Required Licenses, Certificates, Conditions:
• Must have a valid PA driver’s license with a good driving record or ability to obtain PA license within 30 days of hire date.
• Ability to pass a 10-year background and criminal investigation to be issued Airport Identification Badge.
• Cognitive Tasks:
• Ability to comprehend, retain and follow oral and written…