Guest Service Agent

Join to apply for the Guest Service Agent role at Landings Real Estate Group
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Posted 4 days ago. Be among the first 25 applicants.

Base pay: $20.00/hr - $23.00/hr.

About Company:

The Guest Service Agent plays a pivotal role in ensuring an exceptional experience for all visitors at East Island Reserve. The position serves as the primary point of contact for the hotel, managing front desk operations and addressing customer inquiries with professionalism and efficiency. It facilitates seamless communication between guests and the real estate development, management, rental, leasing, and sales teams to support business objectives.

By actively engaging with customers, the representative promotes sales opportunities and enhances overall customer satisfaction, contributing significantly to the organization’s reputation and success through outstanding guest service and support.

• High school diploma or equivalent.
• Proven experience in front desk operations or guest service roles, preferably within related industries.
• Proficiency in English with excellent verbal and written communication skills.
• Ability to manage multiple phone lines and handle customer inquiries professionally.
• Basic computer skills including familiarity with property management and customer support software.

• Experience in room reservation, leasing, or sales environments.
• Bilingual is a plus, but not mandatory.
• Strong organizational skills and the ability to multitask effectively in a fast‑paced environment.

• Greet and welcome guests promptly and courteously at the front desk, providing a positive first impression of our hotel.
• Manage multiple phone lines, respond to customer inquiries, and direct calls to appropriate departments or personnel.
• Conduct room inspections while on duty.
• Perform on‑call manager duties on a rotating schedule, including nights and weekends.
• Assist with light housekeeping and maintenance duties.
• Assist guests with information regarding room availabilities and concierge inquiries.
• Maintain accurate records of housekeeping, guest interactions, vendor appointments, and follow‑ups to ensure efficient communication and service delivery.

Landings Management LLC is an Equal Opportunity Employer.

Entry level

Full‑time

Other

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