Customer Care Associate

• Location 87 Oliphant Ln,Middletown, RI, 02842,United States
• Base Pay $20.00 - $20.00 / Hour
• Job Category Animal Care
• Employee Type Non-Exempt F/T Hourly

The Customer Care Associate represents the Potter League to members of the public and provides exceptional customer service to customers, volunteers, and fellow staff.

Daytime hours only, but candidates must be willing to work a flexible schedule including one or both weekend days.

Benefits include:

• 80% company paid Medical and Dental Insurance through United Healthcare
• Vision Discount Plan through United Healthcare
• 8 Floating Holidays per year
• 7 Sick days per year
• 15 personal days per year
• Tuition Reimbursement and Professional Development
• Pet-related discounts and perks

Required duties include:

• Greets visitors, answers phone calls, and returns voicemails and email promptly and courteously.
• Answers questions and explains organization programs, policies, and procedures.
• Facilitates visitation between customers and animals and is familiar with and can articulate special qualities of all animals.
• Prepares paperwork for and completes process of adoption, surrender, and pet safe transactions.
• Monitors shelter census for incoming and outgoing animals, including DOA pets, strays and pets in shelter for medical procedures.
• Assisting customers with end of life options for their pets including taking possession of and properly storing deceased animals.
• Ensures animal management software is up to date and accurate.
• Resolves customer concerns and deescalates minor conflicts or refers to appropriate member of management when necessary.
• Processes accurate monetary transactions including retail sales, crate rentals, donations and training center classes and playgroup fees.
• Other clerical duties including maintaining files, preparing reports, data entry, etc.
• Completes opening and closing routines including but not limited to: cleaning of public areas, including bathrooms; accurate reconciliation of financial reports, money handling, and deposits; checking and replenishing supplies and inventory; unlocking/locking appropriate doors.
• Performs miscellaneous duties including but not limited to cleaning company vehicles and equipment, taking inventory and restocking supplies, running errands.
• Represents the Potter League in a professional and courteous manner

The person who will thrive in this role:

• Has the ability to regulate own emotions to maintain both professionalism and empathy simultaneously.
• Remains calm and leads others in times of stress and crisis.
• Values meaningful work and their positive impact on themselves, their colleagues, and the people and pets the Potter League serves.
• Can relate to under-resourced individuals and families.
• Communicates professionally and articulately verbally, in writing, and through body language.
• Has an open mind and is eager to learn.
• Enjoys multi-tasking and juggling multiple priorities.
• Is approachable with excellent listening skills, including comfort asking clarifying questions.
• Is able to perform to high standards in both fast- and slow-paced situations.
• Enjoys working as a part of a team but maintains motivation when working independently.