Deposit Services Representative

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Regular Full-Time Admin Support Worker Middletown, RI, US

2 days ago Requisition

You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What You’ll Gain

Growth and Development

• Emerging Leaders program designed for high potential employees
• Proven career mobility:
  • 21 program participants promoted or transferred (14 into leadership roles)
  • 16
    overall promotions in calendar year 2025
  • 9 Transfers for advancement in calendar year 2025

Benefits That Support You

• Medical, dental (BCBSRI), and vision (VSP) coverage
• 401(k) and Roth options with a competitive employer match
• Performance based incentive (target 4% of salary)
• Employee discounts on loan products

Time & Flexibility

• Paid day off for annual primary care visit
• 100% Employee participation in community service in 2025

Culture & Connection

• Highly engaged workforce – 94% participation in most recent engagement survey
• Open-door, “ask anything” culture
• Employee events and team connection opportunities

This position is responsible for providing support to all areas of the organization regarding deposit related processes, in accordance with all regulations, policies, and procedures. This position will also perform daily, weekly, and monthly operational tasks and will be responsible for contributing to the overall goals of the department and the Credit Union while working to uphold the Credit Union’s core values.

Transaction Processing

• Reviews Automated Clearing House transactions (incoming and outgoing)
• Reviews and approves items processed via mobile remote deposit capture
• Processes checks returned from the Federal Reserve within established time
• Daily processing of incoming and outgoing wires
• Processes daily transaction requests from Finance

Quality Control

• Review all documentation for new and existing members and/or accounts to ensure the appropriate maintenance was performed and all supporting documents are obtained and correct.
• Identify areas of concern and work with the appropriate staff on what corrective measures need to be taken to resolve timely via contact events, escalating where necessary.
• Maintain and monitor all members for missing or outdated Customer Identification.
• Identify, research and suggest changes that can create efficiencies in the overall process.

Research & Support

• Conduct all research on member deposit accounts and profiles as requested, leading up to and through resolution
• Comply with legal requests, internal audits, and external examinations
  
  Review and process daily…