Multi-Unit Team Leader
Listed on 2026-01-01
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Management
Business Management, Operations Manager
Overview
Join to apply for the Multi-Unit Team Leader role at H&R Block
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Join to apply for the Multi-Unit Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.
This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
Responsibilities- Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.
- Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
- Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person.
- Lead daily team meetings and communicate essential information to tax office associates.
- Manage office staffing, operations, and logistics with support from Associate Team Leaders.
- Travel between offices as required.
- Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment (where applicable).
- People management experience with a track record of growing and developing associates.
- Ability to execute growth plans and lead a growth-oriented culture.
- Strong decision-making and judgment in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills with a customer-centric mindset.
- Computer proficiency with MS Office.
- Bachelor’s degree in a related field, or high school diploma with equivalent experience.
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
- Multi-unit people management experience in retail, restaurant, banking, or related industry.
- Employee Assistance Program with Health Advocate.
- Wellbeing program, Better You, to help you build healthy habits.
- Neurodiversity and caregiver support for you and your family.
- Discounts on everyday items and services.
- Benefits with eligibility:
Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. - More benefits at
You will be based in Middletown, RI. This role is not remote and requires in-person work. Referrals increase your chances of interviewing at H&R Block by 2x. Apply BELOW
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