Event Rental Consultant

Event Rental Consultant at Wire One Communications

PEAK Event Services is proud to be the premier event rental and tenting company in New England. Joining the PEAK team means being part of a team that brings important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work—strategy, creativity, and grit. Each new event brings its own set of challenges, and we’re the team to solve them.

We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stress‑less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

The Event Rental Consultant is responsible for all sales activities from initiation through close. The role includes answering a high volume of calls in our call center, maintaining professional relationships with clients, entering and updating orders in our computer system, troubleshooting inventory questions, and meeting with clients in our showroom. The position works collaboratively with other sales consultants and various departments to achieve customer satisfaction, strengthen relationships, generate revenue, and achieve long‑term account management goals aligned with the company vision.

• Hospitably answer a high volume of phone calls to assist in creating customer orders
• Be the expert in assisting customers with event order design, any order changes, and product questions
• Ability to multi‑task and handle heavy call volumes
• Responsible for roughly $1–2.5M+ in revenue annually
• Proactively maintain and expand strategic house accounts
• Consult with clients to determine event details and rental needs
• Identify and manage target client prospects
• Prepare all customer quotes and follow up within 48 hours
• Utilize opportunities, leads and account notes in Salesforce
• Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
• Participate and share experiences in weekly sales meetings
• Conduct showroom appointments and assist with showroom visitors
• Master PEAK’s order entry software including delivery, return, labor pricing and billing
• Problem solve and troubleshoot rental inventory issues
• Educate customers about all rental items available cross‑selling all company products
• Assist in covering weekend office schedule by working two Saturdays per month
• Assist in covering on‑call once every 24 weeks (Wednesday‑Wednesday). On‑call pay is an additional $600 for regular weeks and $750 for holiday weeks
• Assist in event installation as needed
• Understand and respect the confidentiality of client and company information
• Establish yourself as a trustworthy member of the sales team
• Attend at least two industry networking events per quarter and build relationships for future business of the company

• 1–3 years of hospitality experience with an event rental company, caterer, food service provider, event planner, venue, or hotel
• Sales experience and hospitality degree is a plus
• Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
• A lifelong learner who seeks feedback for continuous improvement
• Positive attitude and professional demeanor
• The desire to help fellow teammates grow and proudly serve our clients

This position reports directly to the Inside Sales Manager. Clear communication skills, willingness to become a team player and help out when needed are essential. Our management style is a team approach to problem solving. It is especially important for the person in this position to develop trust within the Sales and Operations Departments. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service.

You will be involved on a daily basis with fulfilling those commitments.

• Our incredible compensation combo of competitive pay, paid time off, and paid holidays
• Support for your personal life and wellbeing
• We like to celebrate and we do it often!
• Encouragement for volunteer days and giving back to our communities
• We…