Patient Triage Advisor

Patient Triage Advisor – Lung Cancer Screening

Location:

Universal House, Erf Way, Middlewich. The nearest bus stop is approximately one mile away, so a valid driving licence is recommended for ease of travel.

Hours:

Full‑time – 8‑hour shifts between 8 am and 8 pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8 am–12 pm or 9 am–1 pm).

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs.
• Complete telephone triage consultations to assess eligibility.
• Maintain accurate patient records and data for reporting.
• Escalate issues and ensure follow‑up appointments meet NHS guidelines.
• Deliver excellent service while supporting patients from a wide range of backgrounds.

• Experience in a customer or patient‑facing role (predominantly phone‑based).
• Strong communication and organisational skills.
• Understanding of patient confidentiality and data protection (GDPR).
• Comfortable working with internal systems and quality assurance processes.
• Confident handling queries with empathy and professionalism.