Customer Service Executive

Job Summary

As a Customer Service Executive, you will provide exceptional customer service over the phone, handling both inbound and outbound calls to support patients with enquiries, encourage screening appointment attendance, and deliver accurate information about diabetic eye care.

• Handle inbound and outbound calls related to diabetic eye screening.
• Address patient queries and concerns in a professional and timely manner.
• Encourage and support patients to attend screening appointments.
• Accurately record patient interactions, feedback and any follow-up actions.
• Work towards performance targets to support personal development.
• Maintain a friendly, professional and empathetic approach at all times.
• Follow robust quality assurance procedures to meet national standards.

• Warm, friendly and positive with a passion for excellent customer service.
• Strong written and verbal communication skills.
• Approachable, reliable and hardworking.
• A genuine people person who enjoys helping others and working as part of a team.

Location: Universal House, Erf Way, Middlewich
Salary: £24,852.66
Hours: Full time | 8 hour shifts between 8am-8pm (on a rota basis), Monday to Friday, plus 1 Saturday per month (8am-12pm).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.