Housing Officer, Customer Service​/HelpDesk

A large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents in a scheme in South West London. Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.

Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure residents are kept safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies.

Manage void properties to be ready to let to "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner.

Income Collection and debt management Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record Essential Previous experience as a Housing Officer is preferred Exceptional customer service skills Excellent communicator £21.59 PAYE or £28.56 ph Umbrella