Concierge

Position: Day Concierge
PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis. The Day Concierge will be providing high levels of customer service to residents day to day, ensuring the front desk operations run smoothly. We are looking for a confident candidate who can deliver and work in a fast paced environment.

Hours:

4on 4off rota, 8am to 8pm Salary: £32,282 per annum Main duties:
Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.

Carry out regular building checks and log/report any maintenance that is required through the correct channels. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues.

Assist with Move In's/Move Out's. Maintain external areas:
Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements:
Experience in Residential or 5
* Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.