Center Operations Manager

Center Operations Manager 2

Octapharma Plasma is growing fast and offers career development and learning opportunities throughout the company, especially at donation centers.

• Maintain a thorough understanding of state and federal regulations and ensure total operation compliance with FDA approved SOPs, OSHA, CLIA, and GMP.
• Assist in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and contribute to best‑practice development.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA).
• Promote Safety, Health, and Environment Policies & Procedures and ensure safety training is implemented and followed.
• Oversee preventive maintenance of donor center equipment to ensure it is well‑maintained and in good working order.
• Ensure the facility is always well‑maintained, clean, and neat.
• Ensure integrity of product and sample storage equipment and mitigate equipment failure.
• Prepare product shipments and ensure compliance with SOPs.
• Assist with achieving targeted production in quantity and quality.
• Assist with optimizing operational cost to meet and exceed targeted objectives, including inventory management.
• Provide feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans, and corrective actions.
• Collaborate on employment decisions, including hiring, promotions, demotions, and terminations that align with business needs.
• Nurture robust and positive culture within the donor center, exemplifying core values.
• Ensure adherence to all HR policies and procedures, including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, and employee relations.
• Assist in employee relations investigations.
• Exercise the role of Designated Trainer and conduct thorough on-the-job and certification training for new and existing employees.
• Conduct thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitate optimal productivity in production areas by providing necessary assistance as required.
• Cultivate a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Keep immediate supervisor informed of any irregularities within the center.
• Mitigate and report all unsafe situations and conditions.
• Assist with schedule and payroll records to optimize efficient allocation of employee hours.
• Assist with coordination of staff and leadership meetings to enhance efficiency and productivity.
• Drive operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Collaborate and support marketing and advertising initiatives, collaborating with relevant corporate departments to implement essential enhancements.

• Trained in all production areas.
• B.S. degree preferred; other combinations of education and experience may be considered.
• 1‑3 years of operations and/or process management/supervisory experience preferred.
• 1‑3 years of people management required, including recruiting, training, etc.
• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Background in fiscal management and/or budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with office software preferred.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

• Ability to sit or stand for extended periods up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty‑five (35) pounds.
• Ability to bend, stoop, or kneel.
• Ability to enter an environment with a temperature of
  -40°C for short periods of time.
• Occupational exposure to blood‑borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended…