Emergency Services and Security Dispatcher Midland Area

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.

Our purpose is simple – to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an exciting job opportunity as an Emergency Services and Security (ES&S) Dispatcher for the Midland Area located in Midland, MI. This position shares responsibility for the implementation of the emergency services and security (ES&S) management system in order to meet business objectives and to maintain the license to operate. Provides hands‑on emergency services and security activities for a specific plant.

Requires broadened technical skills in analytical/scientific methods or operational processes to perform a defined array of activities. May act as an informal resource for team members with less experience.

• Contributes to the development of documented equipment maintenance, training and operational check requirements and amending, as needed, to match global/local templates.
• Ensures that all maintenance training and operational check requirements meet global/local templates and that all emergency preparedness tasks performed are value‑adding leading to all emergency systems/equipment being ready for any emergency response.
• Contributes to developing operating discipline and using it to conduct emergency preparedness work and document performance.
• Checks emergency preparedness task list annually to confirm tasks are value‑adding.
• Completes the emergency preparedness tasks as per the site ES&S Preparedness Plan including Operating Discipline.
• Provides feedback regarding any discrepancies to the proper step in the site ES&S Preparedness Plan.
• Enacts emergency response plans.
• Executes the applicable scenarios from the emergency response plan or the alternate response plan and uses operating discipline to complete the response to the emergency.
• Works with all security personnel in the preparation of secure asset plans and the development of operating discipline to execute secure asset tasks.
• Answers all incoming emergency and non‑emergency calls, collects necessary information on location, nature of incident and status, and other pertinent information, determines the priority of the call.
• Answers medical calls, collects appropriate information on the medical emergency, determines priority of the calls and which emergency response units will respond.
• Operates radio to dispatch appropriate units by priority and availability.
• Utilizes familiarity with several radio frequencies and the ability to tone out or page the appropriate agency, communicates with field units using the appropriate terminology and technology.

• Excellent Written and Verbal Communication:
  Ability to clearly articulate ideas and information across diverse audiences to ensure understanding and alignment.
• Strong Interpersonal
  
  Skills:
  
  Builds positive relationships and collaborates effectively with colleagues, leaders, and stakeholders.
• Proficiency in English:
  Demonstrates fluency in reading, writing, and speaking English to support accurate communication and documentation.
• Ability to Multitask in High‑Demand Environments:
  Manages multiple priorities simultaneously while maintaining accuracy and meeting deadlines under pressure.

• A minimum of a High School Diploma or GED is required.
• Proficiency in Microsoft applications, such as Word and Excel, and have the ability to learn new systems quickly.
• Prior Emergency Services field experience (police, fire, medical, or military background) is preferred.
• Prior 911 Dispatching Experience and Customer Service Experience is preferred.
• A minimum requirement for this U.S. based position is the…