Emergency Services and Security Dispatcher

Emergency Services And Security (ES&S) Dispatcher

Dow has an exciting job opportunity as an Emergency Services and Security (ES&S) Dispatcher for the Midland Area located in Midland, MI.

This position shares responsibility for the implementation of the emergency services and security (ES&S) management system in order to meet business objectives and to maintain the license to operate. Provides hands-on emergency services and security activities for a specific plant. Requires broadened technical skills in analytical/scientific methods or operational processes to perform a defined array of activities. May act as an informal resource for team members with less experience.

• Contributes to the development of documented equipment maintenance, training and operational check requirements and amending, as needed, to match global/local templates. Ensures that all maintenance training and operational check requirements meet global/local templates and that all emergency preparedness tasks performed are value adding leading to all emergency systems/equipment being ready for any emergency response.
• Contributes to developing operating discipline and using it to conduct emergency preparedness work and document performance.
• Checks emergency preparedness task list annually to confirm tasks are value adding.
• Completes the emergency preparedness tasks as per the site ES&S Preparedness Plan including Operating Discipline.
• Provides feedback regarding any discrepancies to the proper step in the site ES&S Preparedness Plan.
• Enacts emergency response plans.
• Executes the applicable scenarios from the emergency response plan or the alternate response plan and use operating discipline to complete the response to the emergency.
• Works with all security personnel in the preparation of secure asset plans and the development of operating discipline to execute secure asset tasks.
• Answers all incoming emergency and non-emergency calls, collects necessary information on location, nature of incident and status, and other pertinent information, determines the priority of the call. Answers medical calls, collects appropriate information on the medical emergency, determines priority of the calls and which emergency response units will respond.
• Operates radio to dispatch appropriate units by priority and availability. Utilizes familiarity with several radio frequencies and the ability to tone out or page the appropriate agency, communicates with field units using the appropriate terminology and technology.

• Excellent Written and Verbal Communication:
  Ability to clearly articulate ideas and information across diverse audiences to ensure understanding and alignment.

• Strong Interpersonal
  
  Skills:
  
  Builds positive relationships and collaborates effectively with colleagues, leaders, and stakeholders.

• Proficiency in English:
  Demonstrates fluency in reading, writing, and speaking English to support accurate communication and documentation.

• Ability to Multitask in High-Demand Environments:
  Manages multiple priorities simultaneously while maintaining accuracy and meeting deadlines under pressure.

• A minimum of a High School Diploma or GED is required.
• Proficiency in Microsoft applications, such as Word and Excel, and have the ability to learn new systems quickly.
• Prior Emergency Services field experience (police, fire, medical, or military background) is preferred.
• Prior 911 Dispatching Experience and Customer Service Experience is preferred.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

• This role is located in Midland, MI.
• Dow does not offer relocation assistance for this position. This includes reimbursement for travel expenses incurred to and from test sessions/interviews. If you apply for a position that is not within the area in which you reside, you will be responsible for all costs that you incur.

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student…