Customer Service Representative

Site Logistics Operator / Material Handler

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Kelly Services is seeking candidates for a Customer Service Representative opportunity with an industry leading, Fortune 500, global, chemical manufacturing company in Midland, MI! This is a short‑term role anticipated to last until 12/2017 with the possibility of turning into a long‑term role or full‑time hire.

Description: This role interfaces directly with the customer, and is responsible for managing a defined set of business aligned accounts. The CSR is an essential part of the order fulfillment process and matches internal resources with customer needs and expectations. They serve as the focal point for our commercial organization and our customers, and provide differentiated service offerings, which results in premier service, competitive advantage, increased customer intimacy, growth and loyalty.

• Manage customer orders through Customer Service work processes and systems.
• Ensure a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Serve as the Account Team lead to improve account management, meet the account plan and team goals.
• Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
• Identify and deliver value added services to our customers.
• Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
• Differentiate between customer requirements and capabilities; choose the best/cost effective solution.
• Actively contribute to the business goals, in particular for Customer Service.
• Support commercial strategies with customers across multiple businesses.
• Partner with Customer Financial Services (CFS) and Sales to build effective relationships with customers in order to anticipate and deliver expectations.
• Increase quality of corrective action management process through active participation in problem solving.
• Understand customer order patterns, ensure balance with forecast, and act on deviations, to the benefit of Supply Chain and the customer.
• Monitor railcars at customer’s location and proactively request release.

• Minimum Bachelor’s Degree required.
• 1–3 years of customer service related or sales experience.
• Strong negotiation and sales skills preferred.
• Strong aptitude with Microsoft Excel.
• Strong aptitude for attention to detail.
• A minimum requirement for this U.S. – based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. Permanent Resident or qualifying Asylee / Refugee).
• Any type of Bachelor’s degree required.
• 5+ years Customer Service experience.
• Will also consider customer relationship manager, account manager, sales, etc.
• Previous or current Dow/Olin/Trinseo experience a plus.

Due to the high volume of responses anticipated, only qualified candidates will be contacted.