IT Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people.

Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer‑centric, inclusive and sustainable materials science company in the world by visiting

Dow has an exciting opportunity for an IT Service Specialist located in Midland, MI or Houston, TX.

This role:

• Designs, develops, and supports solutions and processes to meet business needs and requirements.
• Works in a business process, enabling, or implementation team, and applies general knowledge of Information Systems, which is typically developed through formal education.
• Leads several IT analysts through requirements and solutioning.

In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding.

It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines.

• Manage services balancing customer requirements with affordability, strategy, and technology trends.
• Build trusted relationships with service stakeholders and drive adoption of services.
• Develop new services to meet business needs and define deployment strategies.
• Ensure security compliance in partnership with Information Security.
• Maintain service descriptions, configuration, asset, and knowledge management.
• Drive Event, Incident, and Problem Management for assigned services.
• Enable corporate strategic initiatives as needed.
• Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.

• Strong knowledge and expertise in Windows system administration.
• Active Directory experience (plus).
• Linux administration experience (plus).
• Strong experience in cloud environments (Azure).
• Entra  (plus).
• On‑premise and cloud deployment/upgrade experience.
• Expertise in Dev Sec Ops  practices and toolsets (Azure Dev Ops, Git Hub).
• Experience with AKS/Containers, Visual Studio, Git, and CI/CD pipelines (plus).
• Automation and scripting skills (Power Shell, Azure CLI, IaC templates).
• Software lifecycle management experience.
• Strong communication, troubleshooting, documentation, and time‑management skills.

• Development lifecycle knowledge; prior development background (plus).
• Familiarity with C#, Python, or Java (plus).
• Secure coding and vulnerability management knowledge (plus).
• Networking fundamentals (firewall rules, etc.).
• AI skills…