Manager Informatics

Summary

The Manager of Informatics & Operational Resilience provides enterprise-wide informatics coordination and resilience leadership focused on workflow continuity, application readiness, and operational efficiency across clinical and non-clinical domains. This role complements and collaborates with provider informatics, nursing informatics, and other specialty informatics teams, focusing on system-level readiness, cross-domain coordination, and resilience rather than discipline-specific workflow design or optimization. Provider and nursing informatics teams continue to own clinical workflow development, specialty optimization, and end-user engagement within their domains.

The Manager of Informatics & Operational Resilience coordinates informatics readiness and recovery for planned events (Epic upgrades, go-lives) and unplanned disruptions, ensuring that clinical and business workflows—including HR, Finance, Revenue Cycle, Communications, and Supply Chain—are prepared, tested, and able to recover efficiently. As artificial intelligence (AI) capabilities are introduced into clinical and business workflows, this role ensures AI implementations undergo appropriate workflow, risk, impact, and resilience analysis prior to deployment, in partnership with provider, nursing, and specialty informatics leaders.

The position serves as a system-level integrator and coordinator of digital workflow continuity, working across IT, Informatics, Operations, Quality, Information Security, and business leaders to align applications, automation, and AI-enabled tools with real-world operational needs.

(35%)
* Operational Resilience & Workflow Continuity Own enterprise workflow readiness and continuity coordination for planned events (Epic upgrades, go-lives, cutovers) and unplanned disruptions. Ensure readiness spans clinical and non-clinical domains, including HR, Finance, Revenue Cycle, Supply Chain, Communications, and Operational Support functions. Acknowledge and preserve My Michigan Health’s strength in delivering short, smooth Epic upgrades, while extending value beyond the technical cutover.

Leverage planned Epic upgrades as structured opportunities for application-level testing and targeted training across departments. Coordinate application testing with Informatics, IT, and business stakeholders to:
Validate high-risk workflows (clinical, financial, operational, and administrative);
Confirm role-based functionality, security, and access post-upgrade;
Identify workflow regressions or friction introduced by new features;
Coordinate just-in-time, role-specific training tied to upgrade content. Focus on changes that materially affect day-to-day work across departments. Reinforce best practices and retire deprecated workflows. Partner with IT and Informatics during upgrades to:
Validate downtime-to-uptime transitions;
Confirm recovery sequencing from an operational perspective. Serve as a standing member of Cyber Disruption Response / Business Continuity governance, representing enterprise workflows. Coordinate post-event workflow recovery, reconciliation, and stabilization across affected areas. Lead after-action reviews focused on workflow impact, application performance, and training effectiveness, not infrastructure root cause.

(20%)
* Cyber Resilience, Risk Alignment & Metrics Partner with the CISO and Information Security leadership to review and align operational practices with NIST and HITRUST frameworks. Support translation of security and compliance requirements into operationally practical workflows across clinical and business domains. Track, maintain, and report cyber resilience metrics and KPIs, such as:
Downtime frequency and duration;
Time to workflow recovery;
Effectiveness of downtime procedures;
Results of drills, simulations, and after-action findings;
Identify gaps between policy, controls, and real-world operations that impact resilience. Coordinate cross-functional efforts to close resilience gaps, ensuring actions are prioritized, owned, and measured. Contribute operational insight to risk assessments, tabletop exercises, and regulatory preparedness activities.

(25%)
* Cross-Functional Coordination & Governance Act as the central point of coordination between IT, Informatics, Operations, Quality, Emergency Preparedness, Information Security, and business leaders during digital disruption. Ensure clear escalation paths and decision ownership during incidents. Track enterprise-level workflow risks and mitigation plans. Maintain a standardized readiness and recovery framework across sites and departments.

(20%)
* AI Workflow Readiness, Risk & Resilience Partner with provider informatics, nursing informatics, specialty informatics, Innovation, and IT teams to ensure AI implementations undergo structured workflow, risk, impact, and resilience assessments prior to deployment. Evaluate how AI-enabled tools change workflows, decision points, dependencies, and failure modes without replacing…