IT Service Specialist

About you and this role

Dow has an exciting opportunity for an IT Service Specialist located in Midland, MI or Houston, TX
.

We serve customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Dow delivers sales of approximately $43 billion in 2024 and employs approximately 36 000 people worldwide.

• Manage services balancing customer requirements with affordability, strategy, and technology trends.
• Build trusted relationships with service stakeholders and drive adoption of services.
• Develop new services to meet business needs and define deployment strategies.
• Ensure security compliance in partnership with Information Security.
• Maintain service descriptions, configuration, asset, and knowledge management.
• Drive Event, Incident, and Problem Management for assigned services.
• Enable corporate strategic initiatives as needed.
• Participate in continuous improvement efforts and meet/exceed SLAs and client satisfaction goals.

• Strong knowledge and expertise in Windows system administration.
• Active Directory experience (plus).
• Linux administration experience (plus).
• Strong experience in cloud environments (Azure).
• Entra  (plus).
• On‑premise and cloud deployment/upgrade experience.
• Expertise in Dev Sec Ops  practices and toolsets (Azure Dev Ops, Git Hub).
• Experience with AKS/Containers, Visual Studio, Git, and CI/CD pipelines (plus).
• Automation and scripting skills (Power Shell, Azure CLI, IaC templates).
• Software lifecycle management experience.
• Strong communication, troubleshooting, documentation, and time‑management skills.

• Development lifecycle knowledge; prior development background (plus).
• Familiarity with C#, Python, or Java (plus).
• Secure coding and vulnerability management knowledge (plus).
• Networking fundamentals (firewall rules, etc.).
• AI skills (building and using agents, MCP).
• Continuous learning mindset to stay current with industry best practices.

• Familiar with SAP systems, ETL concepts, and common database and application integrations.
• Ability and strong desire to be a technical leader and SME.
• Basic understanding with common web communication protocols (HTTP/HTTPS, REST, SOAP, ODATA).
• Knowledge of common authentication methods and certificates (SSO, OAuth, SAML, Basic, Keypairs).
• Be comfortable learning and managing new technologies.
• Aptitude to learn quickly.
• Strong collaboration and communication skills.

• SAP Process Orchestration (i.e. SAP PI/PO)
• SAP Data Services (i.e. BODS)
• SAP Business Technology Platform and Cloud Foundry
• SAP Cloud Platform Integration
• SAP API Management
• Azure Event Driven Architecture
• Azure Service Bus
• Azure Data Factory
• Globalscape SFTP

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years experience in lieu of a bachelor's degree.
• Ability to work legally in the United States. No visa sponsorship/support is available for this position.

Dow invests in your total wellbeing. Highlights of our benefits include:

• Equitable and market‑competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, and financial well‑being.
• Competitive retirement program with company‑provided benefits and savings opportunities.
• Employee stock purchase programs (availability varies by location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages.
• Opportunities for learning and growth through training, mentoring, and community involvement.
• Workplace culture with role‑based flexibility to maximize personal productivity.
• Competitive yearly vacation allowance.
• Paid time off for new parents, family care, and volunteering.
• Wellbeing portal to promote holistic health.
• On‑site fitness facilities (availability varies by location).
• Employee discounts for shopping, cinema, gyms, and more.
• Optional transportation allowance, meal vouchers, and carbon‑neutral transportation incentives (availability varies by location).

We invest in you – thank you for exploring this opportunity with Dow.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR ) and select option 8.