Insurance- Commercial Lines CSR

Overview

Our agency is seeking a Commercial Lines Customer Service Representative to start immediately. In this role you would be responsible for servicing customers by obtaining accurate information, quoting new policies, maintaining and reviewing policies, processing policy endorsements, as well as assisting customers with billing questions, payments, and other insurance/policy-related items.

• Handle customer inquiries
• Provide information about current or new insurance products and services
• Troubleshoot and resolve customer issues or concerns
• Develop and maintain customer relationships pertaining to individual insurance needs
• Interact with company underwriters throughout servicing processes

• Property & Casualty Insurance License is required
• Previous experience in an insurance agency customer service environment preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• The right candidate must have a strong work ethic, be dependable, have a customer-centered mentality, and be able to work well in our team-based environment.